Platform Support Engineer

About Business line/Function:

Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects.

CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment in order to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T and BP2S.

C&E Client and Employee APS primarily provides functional and technical support to the application portfolio, which manages End2End Lifecycle of the BNP Paribas Client from prospection until Client Servicing. The application covers business functionality starting from Onboarding of the clients by ensuring 360 due diligence (KYC), maintaining the relationship throughout the lifecycle and delivering robust and timely client servicing using highly scaled in-house and 3rd party applications.

Position Purpose

We are seeking an experienced Application Production Support having experience in platform support to join our team focused on production infrastructure management.

The ideal candidate will have strong skills in automation, monitoring, troubleshooting, and incident management across a variety of tools and platforms.

This position is ideal for an engineer who enjoys working in a dynamic, fast-paced environment and has a passion for production support, infrastructure optimization, automation and inclination towards problem solving

Responsibilities

Direct Responsibilities

Automation & Scripting:

Drive automation initiatives using Ansible/Shell scripting, and/or Python to optimize operational workflows, deployments, and system configuration.

Middleware & Application Debugging:

Monitor, debug, and maintain platform i.e. IIS / Apache to ensure stable application operations and uptime.

Support production migrations to cloud/ virtual machines to enhance system performance and reliability.

Production Support & Incident Management:

Manage and resolve incidents on IIS / Apache, and database components, focusing on areas such as long-running queries and server performance.

Perform root cause analysis (RCA) and implement corrective actions to prevent future occurrences.

Handle MQ troubleshooting and performance issue/failures.

Lead deployments and manage certificate renewals, ensuring seamless deployments and minimizing downtime.

Monitoring & Alerting:

Set up and manage Dynatrace alerts, analyze performance during incidents, create and maintain dashboards to provide real-time insights.

Exposure building custom dashboards in Grafana for production system visibility.

Capacity Planning:

Analyze current and projected application capacity to ensure adequate resources are provisioned.

Plan for capacity upgrades and scaling strategies to meet future demand.

Log Management & Analysis:

Exposure to ELK/OpenSearch for log analysis, dashboarding and troubleshooting, enabling faster root cause identification and resolution.

File Transfer as a Service:

Manage and support secure, reliable file transfer solutions across production systems.

Documentation & Process Management:

Skilled in documenting processes, incident reports, and application configurations for reference and compliance.

Strong attention to detail to maintain accurate and up-to-date KeDB.

Exposure to Cloud & Containerization Knowledge:

Provide high-level support and guidance on cloud architecture, Kubernetes, and containerized environments, enhancing system scalability and modernization.

Exposure to DevOps & CI/CD Knowledge:

Familiarity with DevOps practices and tools (e.g., Jenkins) for automated deployments and configuration management.

Understanding of CI/CD pipelines and version control to manage application releases and updates.

Technical & Behavioral Competencies

Required Skills and Qualifications:

• Proven experience in Application Production Support / Platform Management.
• Strong knowledge of monitoring / Log aggregation tools, including Dynatrace, Geneos, Grafana and the ELK stack.
• Hands-on experience with automation using Ansible / Shell scripting /Power Shell/and Python.
• Proficiency in managing incidents and performing root cause analysis on IIS / Apache, and database environments.
• Familiarity with Jenkins for continuous integration and deployment, as well as certificate management and renewal processes.
• Exposure to SQL skills for data extraction, debugging, and performance tuning.
• Exposure of cloud architectures, Kubernetes, and containerized infrastructure.

Preferred to have

• ITIL
• Dockers/Kubernetes
• Prior knowledge on Application Production Support / Platform / Development background

Skills Referential

Behavioural Skills:

• Ability to deliver / Results driven
• Communication skills - oral & written
• Creativity & Innovation / Problem solving
• Personal Impact / Ability to influence

Transversal Skills:

• Ability to develop and adapt a process
• Ability to anticipate business / strategic evolution
• Ability to manage / facilitate a meeting, seminar, committee, training
• Ability to understand, explain and support change
• Ability to develop others & improve their skills