Cloud Support Engineer

21 hours ago

Mumbai, Maharashtra, India umak Industries Private Limited Full time

About the Role

We are seeking an experienced Cloud Support Engineer to join our dynamic technology team. In this role, you will be responsible for providing high-quality technical support and operational expertise across cloud platforms, infrastructure components, and server operating systems. You will play a key role in ensuring the availability, reliability, and security of enterprise cloud environments by troubleshooting complex issues and collaborating closely with cross-functional teams.

Key Responsibilities

  • Troubleshoot and resolve complex technical issues across cloud infrastructure, including compute, storage, networking, and virtualization layers.
  • Diagnose and remediate server operating system problems on both Windows and Linux platforms in cloud and hybrid environments.
  • Monitor cloud and infrastructure health proactively, responding to alerts and incidents in adherence to SLAs.
  • Collaborate with DevOps, security, and engineering teams to escalate and resolve critical issues, conduct root cause analysis, and implement preventive measures.
  • Develop automation scripts and Infrastructure-as-Code (IaC) templates to streamline operational workflows and improve efficiency.
  • Produce clear technical documentation, incident reports, and knowledge base articles for internal and external stakeholders.
  • Ensure adherence to cloud security best practices, including identity and access management, encryption, and network security.
  • Stay updated on emerging cloud technologies, infrastructure trends, and operating system updates to continuously improve support capabilities.

Required Qualifications and Skills

  • 1 to 3+ years of professional experience in cloud infrastructure support, systems administration, or technical support roles.
  • Hands-on experience with one or more major cloud platforms (Microsoft Azure, AWS, Google Cloud Platform).
  • Strong expertise in troubleshooting physical and virtual infrastructure components.
  • Proven ability to diagnose and resolve complex issues on Windows and Linux server operating systems.
  • Proficient in scripting and automation using PowerShell, Bash, Python, or equivalent.
  • Experience with Infrastructure-as-Code tools such as Terraform, ARM Templates, or CloudFormation.
  • Solid understanding of cloud security principles including IAM, firewall management, encryption, and compliance standards.
  • Excellent analytical and problem-solving skills.
  • Effective communication skills and ability to work collaboratively in a fast-paced, customer-focused environment.

Preferred Qualifications

  • Cloud certifications such as Azure Administrator (AZ-104), AWS SysOps Administrator, or Google Associate Cloud Engineer.
  • Familiarity with containerization technologies and orchestration tools like Docker and Kubernetes.
  • Experience with cloud monitoring and logging tools such as Azure Monitor, AWS CloudWatch, or Google Cloud Operations Suite.
  • Knowledge of IT Service Management (ITSM) frameworks and tools.

Why Join Us

  • Opportunity to work on cutting-edge cloud and infrastructure technologies in a challenging, growth-oriented environment.
  • Collaborative and innovative team culture focused on continuous learning and professional development.
  • Competitive compensation and benefits package.
  • Exposure to enterprise-scale projects with a global impact.

Job Type: Full-time

Pay: ₹300, ₹600,000.00 per year

Work Location: Remote

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