Cloud Engineer L2
17 hours ago
Company Description
Welcome to Facts Online Pvt Ltd Established in 2015, we are a dynamic IT services company with a talented team of software developers, engineers, designers, digital marketers, and cyber security experts. We excel in delivering top-notch IT services, from software development to business operations, customer support, marketing, and graphic designing. Our mission is to provide comprehensive IT solutions to support our clients' business needs.
Role Description
As a Level 2 Cloud Support Engineer, you will handle escalated technical issues that require deeper expertise in cloud infrastructure, server administration, and advanced troubleshooting.
You will serve as a technical resource for L1 engineers while resolving complex customer problems and contributing to the improvement of support processes
Key Responsibilities
Handle complex technical issues escalated from L1 Support Engineers
Perform advanced troubleshooting across Linux and Windows hosting environments
Implement and maintain cloud infrastructure components
Configure and optimize server performance
Develop and maintain automation scripts for routine tasks
Create and update technical documentation and knowledge base articles
Mentor L1 Support Engineers on technical matters
Collaborate with other teams to resolve service-affecting issues
Participate in on-call rotation for critical incident response
Contribute to continuous improvement initiatives for support processes
Required Qualifications
3+ years of experience in system administration or technical support
Proficient in both Linux and Windows server administration
Strong understanding of web hosting technologies and services
Experience with cloud platforms (AWS, Azure, or similar)
Solid networking knowledge (TCP/IP, DNS, HTTP, SSL, etc.)
Scripting skills in Bash, PowerShell, Python, or similar
Experience with virtualization technologies
Ability to manage and troubleshoot databases (MySQL, MSSQL)
Excellent problem-solving and analytical skills
Preferred Qualifications
Relevant certifications (RHCE, MCSA, AWS Solutions Architect, etc.)
Experience with containerization (Docker, Kubernetes)
Knowledge of web security best practices
Experience with monitoring tools and log analysis
Background in DevOps practices
Experience with high-availability configurations
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