Cloud Engineer L2

1 day ago


Mumbai, Maharashtra, India Facts Online private ltd Full time

Company Description

Welcome to Facts Online Pvt Ltd Established in 2015, we are a dynamic IT services company with a talented team of software developers, engineers, designers, digital marketers, and cyber security experts. We excel in delivering top-notch IT services, from software development to business operations, customer support, marketing, and graphic designing. Our mission is to provide comprehensive IT solutions to support our clients' business needs.

Role Description

As a Level 2 Cloud Support Engineer, you will handle escalated technical issues that require deeper expertise in cloud infrastructure, server administration, and advanced troubleshooting.

You will serve as a technical resource for L1 engineers while resolving complex customer problems and contributing to the improvement of support processes

Key Responsibilities

Handle complex technical issues escalated from L1 Support Engineers

Perform advanced troubleshooting across Linux and Windows hosting environments

Implement and maintain cloud infrastructure components

Configure and optimize server performance

Develop and maintain automation scripts for routine tasks

Create and update technical documentation and knowledge base articles

Mentor L1 Support Engineers on technical matters

Collaborate with other teams to resolve service-affecting issues

Participate in on-call rotation for critical incident response

Contribute to continuous improvement initiatives for support processes

Required Qualifications

3+ years of experience in system administration or technical support

Proficient in both Linux and Windows server administration

Strong understanding of web hosting technologies and services

Experience with cloud platforms (AWS, Azure, or similar)

Solid networking knowledge (TCP/IP, DNS, HTTP, SSL, etc.)

Scripting skills in Bash, PowerShell, Python, or similar

Experience with virtualization technologies

Ability to manage and troubleshoot databases (MySQL, MSSQL)

Excellent problem-solving and analytical skills

Preferred Qualifications

Relevant certifications (RHCE, MCSA, AWS Solutions Architect, etc.)

Experience with containerization (Docker, Kubernetes)

Knowledge of web security best practices

Experience with monitoring tools and log analysis

Background in DevOps practices

Experience with high-availability configurations



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