L2 Support Engineer

2 days ago


Mumbai, Maharashtra, India Aptita Full time US$ 1,50,000 - US$ 5,00,000 per year

Experience:
1–3 years

Location:
India (Business Hours Support Only)

Employment Type:
Full-time

About the Role:

We are seeking an
L2 Support Engineer
to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.

Key Responsibilities:

  • Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.
  • Perform configuration management and system administration activities.
  • Support release management cycles, including pre- and post-deployment validations
  • Collaborate with development and QA teams to streamline fixes and updates.
  • Query databases and troubleshoot issues using Salesforce tools and data models
  • Maintain proper documentation of incidents and resolutions for knowledge management.

Skills & Qualifications:

  • 1–3 years of experience in L2 or application support roles.
  • Proficiency in
    Salesforce CRM
    with ability to perform queries across databases.
  • Knowledge of
    configuration management
    and
    release management
    processes.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and coordination abilities.

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