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L2 Network Support Engineer

2 weeks ago

Mumbai, Maharashtra, India MNR Solutions Full time

Position- L2 Network Support
Exp- 1 to 3 Years
Notice Period- Immediate Joiners/ Currently serving notice period
Location- Koperkhairane Navi Mumbai
Must Have- Genesys Routing Solution, L2 Support, Design with ERD
 
·      Administration and Maintenance of HCCS (Hosted Contact Centre Solution) Systems and Applications
·      Framework installation, configuration and handling the support and maintenance part.
·      To handle major production issues and the Escalated issues and provide the RCA of major Issues.
·      Troubleshooting of all Genesys issues for Inbound and Outbound contact centre solution including call routing, Real time & Historical reporting using CC Pulse, Campaign creation.
·      Working on Genesys Routing Solution, Design with IRD.