Account Manager

5 days ago

Gaur City DelhiNCR, India Swopshop Private Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per year

1. Operate as the lead point of contact for all matters specific to assigned accounts.

2. Build and strengthen client relationships to achieve long-term partnerships.

3. Develop a thorough understanding of products and services to better upsell and cross-sell to clients.

4. Coordinate with internal teams to meet client needs and ensure timely and successful delivery of solutions.

5. Negotiate contracts and agreements to maximize profit.

6. Forecast and track key account metrics and prepare reports on account status for stakeholders.

7. Assist with challenging client requests or issue escalations as needed.

Preferred Qualifications:

1. Proven experience as an Account Manager or in a similar client-facing role.

2. Strong communication, negotiation, and interpersonal skills.

3. Experience with CRM software like Salesforce, Zoho, or HubSpot.

4. Excellent organizational skills and the ability to manage multiple projects at a time.

5. Strategic thinking and a passion for providing exceptional customer service

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