
Service Manager
1 week ago
Contact :
Job Title: Service Manager – Car showroom
Location: Chromepet-Chennai
Experience: 6+ Years
Employment Type: Full-Time
Key Responsibilities:
- Manage daily operations of the service department, including scheduling, workflow, and productivity.
- Lead and supervise a team of service advisors, technicians, and support staff.
- Ensure timely and high-quality repairs and maintenance of vehicles.
- Monitor and achieve service department targets (revenue, profitability, customer satisfaction).
- Handle customer queries, complaints, and ensure top-notch service experience.
- Maintain inventory of tools, equipment, and spare parts.
- Ensure adherence to OEM standards and company policies.
- Provide training, mentoring, and performance feedback to team members.
- Monitor KPIs such as turnaround time (TAT), repeat jobs, and first-time fix rate.
- Collaborate with the sales and parts departments for smooth inter-departmental coordination.
Key Requirements:
- Bachelor's degree or diploma in Mechanical/Automobile Engineering or related field.
- Minimum 6 years of experience in automotive service operations, with at least 2 years in a managerial role.
- Strong knowledge of automobile service practices, diagnostics, and workshop management.
- Excellent communication, leadership, and interpersonal skills.
- Familiarity with DMS (Dealer Management System) and service software.
- Ability to manage pressure, resolve conflicts, and drive performance.
Job Types: Full-time, Permanent
Pay: ₹40, ₹50,000.00 per month
Work Location: In person
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