Customer Service Representative

2 days ago

Chromepet Chennai Tamil Nadu, India Infologia Technologies Full time

Job Summary:
Key Responsibilities:
Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.

Problem Solving: Communicate with customer to qualify as per client’s requirement and transfer call to the second level associate.

Documentation: Maintain detailed logs of interactions and document any actions taken.

Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.

**Required Skills**:
Communication: Excellent verbal and written communication skills in English.

Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.

Problem-Solving: Ability to understand customer requirement effectively and efficiently.

Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.

Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

Transportation : Able to commute on your own.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month (Take Home) + Incentives

Schedule:

- Monday to Friday
- Night shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Total Work: 1 year (preferred)
- Sales : 1 year (preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 31/01/2025

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