Service Coordinator

3 days ago

Pune, Maharashtra, India Nakoda Machinery Full time US$ 60,000 - US$ 1,20,000 per year

Role Overview:

The Service Coordinator is responsible for managing customer service requests, coordinating with the service team, and ensuring timely and effective resolution of issues while maintaining accurate records and reports.

Key Responsibilities:

  • Receive and log service requests from customers via phone, email, or CRM.
  • Schedule and assign service calls to technicians based on priority and location.
  • Coordinate between customers, service engineers, and management for smooth operations.
  • Track service job progress and ensure timely completion.
  • Maintain service records, job sheets, and customer feedback reports.
  • Follow up with customers post-service to ensure satisfaction.
  • Prepare service performance reports (daily/weekly/monthly) for management.
  • Monitor service team attendance, job allocation, and travel plans.
  • Arrange spare parts or tools required for service jobs.
  • Escalate unresolved or critical issues to the service manager.
  • Support warranty claims, AMC (Annual Maintenance Contract) management, and service agreements.
  • Handle billing, payment follow-up, and service-related documentation.

Skills Required:

  • Strong coordination and communication skills.
  • Proficiency in CRM/service management software.
  • Basic technical understanding of products/services.
  • Ability to multitask and manage priorities under pressure.

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