Senior Coordinator Sales Customer Service

We are seeking great talent to help us build The DNA of tech xc2 xaeVishay manufactures one of the world s largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive industrial computing consumer telecommunications military aerospace and medical markets We help the world s most in-demand technologies come to life Every day our products touch your life and the lives of people across the world though you likely do not know it Come join us and help us build The DNA of tech Vishay Intertechnology Inc is a Fortune 1 000 Company listed on the NYSE VSH Learn more at www Vishay com Do you want to help us build the DNA of tech Vishay INDIA is currently seeking applicants for Senior Coordinator Sales Customer Service responsible for Managing or performing Customer Service-related CS operations This position will play a key role in ensuring that our order management processes are efficient and consistently meet customer needs Job Location Vishay India VCIPL is a wholly owned subsidiary of Vishay Intertechnology Inc USA Our state-of-the-art manufacturing unit is in Loni near Pune wherein around 1000 employees are employed VCIPL has also established a Global IT support center at Magarpatta Cyber City in Pune and Sales offices at Bangalore Delhi NCR What you will be doing Order Management- Oversee the order management process and ensure that orders are processed in a timely and accurate manner Team Management- Lead a small team ensuring they are well-coordinated and productive Provide guidance and support to team members as needed Continuous Improvement- Work with team customers to improve automate the order management process to enhance efficiency and accuracy Cross-Functional Coordination Organization- Coordinate with internal functional groups to ensure seamless order processing and on-time delivery Problem Solving-Handle any issues that may arise during the order delivery process or any post delivery issues Order to Cash Management- Manage the entire order to cash process including handling debit credit and RMA Customer Satisfaction- Always act with customer in mind ability to fulfill and resolve customer issues concerns without compromising company interests What you will bring along Bachelor s degree or higher 5 years of experience in a similar role preferably in a distribution or manufacturing company Strong leadership and team management skills Experience with process automation Excellent coordination and communication skills Ability to manage the order to cash process Problem-solving skills and the ability to handle pressure Strong customer service skills Ability to adapt to changes Hands-on experience with SAP SD Module preferred Proficiency in MS Office preferred What can we offer you for your talent Vishay offers a comprehensive suite of benefit programs including health care coverage and provides you with resources to help you achieve your personal and professional goals With us you ll experience unique career paths an open and collaborative culture a stable business that will be there for you and opportunities to work globally and locally Non-Discrimination and Harassment Vishay is committed to a workplace free of harassment and unlawful discrimination We do not engage in discrimination or harassment based on race color age gender sexual orientation gender identity and expression ethnicity or national origin disability pregnancy religion political affiliation union membership covered veteran status protected genetic information or marital status in hiring and employment practices