Customer Service Associate
2 days ago
Key Roles & Responsibilities
● Customer Communication: Communicating with customers for all general queries on various platforms/socials, WhatsApp, calls, emails, and in person.
● Technical Coordination: Addressing and resolving technical skincare inquiries by coordinating with internal teams.
● Order Management: Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timely processing. Support in creating draft orders.
● Record Maintenance: Maintaining customer records and ensuring personalized customer engagement.
● Issue Resolution: Logging and tracking customer service issues and errors, and following up until resolution.
● Trend Reporting: Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.
Candidate Profile
● Experience: Minimum 1 - 2 years in customer service, customer interaction, or any customer facing role.
● Industry: Beauty, Skincare, Wellness Retail, Hospitality, E-commerce preferred.
● Skills: Excellent communication and interpersonal skills, especially in English. Previous experience working on Shopify, WhatsApp AP,I etc.
● Degree: Graduate in any of the following fields: liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.
Job Type: Full-time
Pay: ₹300, ₹500,000.00 per year
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