Customer Service Associate

2 days ago


Pune, Maharashtra, India UPSTART CAREERS LLP Full time ₹ 36,00,000 - ₹ 45,00,000 per year

Key Roles & Responsibilities

● Customer Communication: Communicating with customers for all general queries on various platforms/socials, WhatsApp, calls, emails, and in person.

● Technical Coordination: Addressing and resolving technical skincare inquiries by coordinating with internal teams.

● Order Management: Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timely processing. Support in creating draft orders.

● Record Maintenance: Maintaining customer records and ensuring personalized customer engagement.

● Issue Resolution: Logging and tracking customer service issues and errors, and following up until resolution.

● Trend Reporting: Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.

Candidate Profile

● Experience: Minimum 1 - 2 years in customer service, customer interaction, or any customer facing role.

● Industry: Beauty, Skincare, Wellness Retail, Hospitality, E-commerce preferred.

● Skills: Excellent communication and interpersonal skills, especially in English. Previous experience working on Shopify, WhatsApp AP,I etc.

● Degree: Graduate in any of the following fields: liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.

Job Type: Full-time

Pay: ₹300, ₹500,000.00 per year



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