Jr. Customer Service Associate

3 days ago

Pune, Maharashtra, India KOSA WELLBEING Full time ₹ 1,23,840 - ₹ 3,99,728 per year

About Us

We are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa (skin studio). We are a dynamic team looking to grow our physical presence and expand to Mumbai & Delhi.

Job Description

As a Customer Service Associate, you will be pivotal in ensuring exceptional customer experiences across multiple channels.

Key Roles & Responsibilities

  • Customer Communication: Communicating with customers for all general queries on various platforms - socials, WhatsApp, calls, emails, and in person.
  • Technical Coordination: Addressing and resolving technical skincare inquiries by coordinating with internal teams.
  • Order Management: Assist customers with order placements, modifications, and cancellations ensuring accuracy and timely processing. Support in creating draft orders.
  • Record Maintenance: Maintaining customer records and ensuring personalized customer engagement.
  • Issue Resolution: Logging and tracking customer service issues and errors, and following up until resolution.
  • Trend Reporting: Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.

Profile

  • Experience: Minimum 1 year in customer service, customer interaction, or any customer facing role.
  • Industry: Beauty, Skincare, Wellness Retail, Hospitality, Ecommerce preferred.
  • Skills: Excellent communication and interpersonal skills, especially in English.
  • Degree: Graduate in any of the following fields: liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.

Job Type: Full-time

Pay: ₹10, ₹33,412.39 per month

Benefits:

  • Paid sick time
  • Paid time off

Application Question(s):

  • What is your Current CTC?
  • What is your Expected CTC?
  • We must fill this position urgently. Can you start immediately?
  • We are located at Mangaldas Road, opposite the Conrad Hotel in Pune. Are you comfortable commuting to this location?
  • Do you have at least 1 year of experience in a customer service or customer-facing role?
  • Have you worked in the beauty, skincare, wellness retail, hospitality, or eCommerce industries?
  • Are you comfortable communicating with customers through various platforms (social media, WhatsApp, calls, emails, in person)?
  • How would you rate your English communication skills on a scale of 1 to 10?
  • Are you familiar with Shopify and Whatsapp API?

Work Location: In person

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