Service Coordinator/Service In-charge

We are a Pune-based leading manufacturer of very unique and innovative Coolant and Oil conservation systems for CNC/VMC machines and many other Industrial manufacturing processes. Our company has won many national-level awards for innovation & business excellence. For more product details check our website :

Position : Service Coordinator/Service In charge(Only for Male Candidate)

Education : BE Mechanical/Diploma

Location : Pune at Narhe

Experience : 2 to 5 years after-sales service-preferably industrial equipment

Skills : Technically sound, Computer proficiency, good in communication, Time management and multi-tasker, Good in Interpersonal relationships, team management.

Job Profile Service & Spares Coordinator

1. Installation:

A. Keep Track of Dispatched Machines Reaching Customers & Plan Installation in Consultation with customer. Check for any site requirement & send mail to customer, and arrange service engineer.

B. Keep Record of Installation Report & forward to Back Office / Accounts Department for Follow up Regarding Balance Payment.

C. Send Mail to customer / Call to check satisfactory completion of installation & inform contact details for any future service requirement.

D. Check & Do the needful for any additional requirement agreed by service engineer during Installation.

2. Trial:

A. Keep a track of trials to be done & Coordinate with Sales Engineer & Service Engineer to arrange trial.

B. Keep record of trial reports & PO Received, make monthly report & forward to Sales Engineer, Back Office & Management for Follow up.

C. Keep Record of Unsuccessful Trial reports & circulate to sales engineer (So Same Application trial not done again).

D. Keep Track of return of trial machines.

E. To conduct a trial of oil samples received from customers.

3. Service:

A. Plan & Keep Track of service engineers daily visits. Make Monthly Report.

B. Keep track of service calls & confirm weather warranty or chargeable.

Under Warranty:

C. Get Google Form filled from customer. If under warranty arrange dispatch of spares & keep track. Plan service engineer visit in consultation with customer. Arrange return of failed part. Keep track & arrange inspection of failed part by QA. Forward Failure Analysis Report to Sales Engineer, Back Office & Management. Make Monthly Report with Cost Incurred. Arrange to send failed part to vendor & keep track till replacement received back.

Post Warranty:

D. Arrange to send spare parts & service charges quotation. Prepare Monthly Report. Arrange to Dispatch spares, keep track & plan service engineer visit in consultation with customer.

4. Services & Spares Parts Business Monitoring:

A. Make Monthly Reports of Quotation Sent & Follow up with Sales Engineer / Back Office.

5. Servicing of Machine Received in Oilmax Factory:

A. Make list of Parts required for repairing & Forward to Sales Engineer / Back Office for sending Quotation. Follow up with sales engineer for PO. Get Machine repaired & arrange dispatch.

6. Make Monthly Field Failure Report,

7. Coordinate with Design, Quality, Production to check repeat failures & corrective action.

8. Keep Regular Contact with Customers for Service / Spares Requirement:

To generate lead opportunities using secondary research.

• Manage, nurture and convert leads into sales opportunities.
• Identify strong potential prospects using initiative and creativity.
• Route qualified and appropriate leads to the sales team for further closure.
• Provide accurate and timely information as required to managers and senior management.
• Out reaching accounts using emails and other channels.
• Proficient in the use of Social Media tools like LinkedIn.
• Bachelor's Degree
• 1-3 years proven experience in prospecting, lead generation and sales management.
• Experience of working collaboratively in the data/Market research or sales & marketing team.
• Proven track record in lead generation and conversion to opportunities.
• Proficient with corporate productivity and web presentation tools.

Mandatory Skills:

• Should have good communication skills.
• Strong listening and presentation skills.
• Service-oriented with a positive, well-motivated attitude.
• Conscientious, hard-working and driven to improve sales and activity performance beyond targets.
• Competent IT skills with a working knowledge of Microsoft Office, google sheets and social networking tools.
• Good organizational and time management skills with the flexibility to reprioritize as necessary.