Leading Customer Service Coordinator

1 day ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Summary
A key role exists for a Customer Service Coordinator to manage customer-related activities and ensure efficient order management processes.

About the Role
This position plays a vital part in ensuring that our order management processes are seamless and meet customer needs. The ideal candidate will have strong leadership and team management skills, as well as experience with process automation and excellent coordination and communication skills.

Responsibilities
  • Oversee the order management process to ensure timely and accurate processing.
  • Lead a small team to ensure they are well-coordinated and productive.
  • Provide guidance and support to team members as needed.
  • Work with team customers to improve and automate the order management process to enhance efficiency and accuracy.
  • Cross-functional coordination and organization to ensure seamless order processing and on-time delivery.
  • Problem-solving to handle any issues that may arise during the order delivery process or post-delivery issues.
  • Manage the entire order-to-cash process, including handling debit, credit, and RMA.

Requirements
  • Bachelor's degree or higher.
  • 5 years of experience in a similar role preferably in a distribution or manufacturing company.
  • Strong leadership and team management skills.
  • Experience with process automation.
  • Excellent coordination and communication skills.
  • Ability to manage the order-to-cash process.
  • Problem-solving skills and the ability to handle pressure.
  • Strong customer service skills.

What We Offer
Vishay offers a comprehensive suite of benefit programs, including health care coverage, to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.

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