Customer Service Manager

2 days ago

Pune, Maharashtra, India Multibrands International Full time ₹ 6,00,000 - ₹ 9,00,000 per year

Job Title: Customer Service Manager

Location: Pune, India

Industry: FMCG | LED | Consumer Electronics (techtron)

Type: Full-time

Salary: 6lpa - 9lpa

A Bit About Us

Multibrands International Ltd. is a UK-based company with over 27 years of experience in the FMCG, LED, and technology product sectors.

Based in central Bradford, we are proud to be a leading manufacturer of innovative, own-brand products that challenge the status quo. With four dedicated offices, including a production office in China and operational support in India, our global footprint is continuously expanding.

Weve built a strong reputation for delivering high-quality, reliable products worldwideand were not stopping there. Were now making bold moves into the techtron E-Mobility segment, which includes E-Scooters, E-Bikes, EV Chargers, Dirt Bikes, and more.

This is an exciting time to join our growing global sales team, as we prepare to disrupt the health, beauty, and electronics markets with innovative new products and cutting-edge branding.

What You'll Do

  • Address and resolve customer inquiries, complaints, and service issues quickly and efficiently.
  • Leverage ChatGPT or similar AI tools for faster response drafting and knowledge base development.
  • Monitor service metrics and KPIs through CRM and reporting tools, analyze performance and customer feedback.
  • Continuously improve service quality by evaluating current processes and implementing data-backed enhancements.
  • supporting the customer experience for techtron by delivering prompt, knowledgeable, and solution-focused service across all communication channels.
  • Implement customer compensation policies, product exchanges, or refunds as necessary.
  • Compile accurate reports and service performance statistics regularly.
  • Coordinate closely with supply chain, sales, and warehouse teams to ensure timely and accurate order processing.
  • Respond to escalated issues promptly and maintain professional communication standards.
  • Establish, document, and optimize customer service policies, SOPs, and service standards.
  • Maintain thorough records of all interactions, service activities, and resolutions in the CRM.
  • Prioritize workflow and ensure smooth operation of customer support channels.

What Were Looking For

  • Proven experience in customer service management or supervisory roles.
  • Strong familiarity with ChatGPT, CRM tools, cloud-based software, and productivity apps.
  • Comfortable with platforms like LinkedIn, live chat tools, and social media communication.
  • Excellent interpersonal, client-facing, and written communication skills.
  • Strong analytical and decision-making capabilities.
  • Ability to think strategically and lead a team effectively.
  • Tech-savvy, with a keen awareness of industry trends and customer service innovations.
  • High level of emotional intelligence, patience, and a solutions-oriented mindset.

  • Customer Service Manager

    24 hours ago

    Pune, Maharashtra, India PALMONAS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Customer Service ManagerLocation: Koregaon Park,PuneDepartment: Customer ServiceJob Summary:We are seeking a motivated and experienced Customer Service Manager to lead and develop our customer service team in Palmonas. The ideal candidate will be passionate about delivering exceptional customer experiences, improving service processes, and...

  • 15h Left Customer Service Representative

    1 day ago

    Pune, Maharashtra, India Gallagher Service Center LLP Full time

    Job DescriptionRole mandates:1. 3+ Years on experience into P&C, BFSI or Customer Service Voice experience.2. Good communications & interpretation skills are required.3. Location: Pune4. Shift: US Shifts5. Graduates with experience only.Responsibilities:1. Co-ordinating & collecting information from different stakeholders that requires underwriting & binding...

  • Assistant Manager- Customer Service

    3 days ago

    Pune, Maharashtra, India Toll Group Full time

    About Toll GroupAt Toll we do more than just logistics - we move the businesses that move the world Our 16 000 team members can help solve any logistics transport or supply chain challenge big or small We have been supporting our customers for more than 130 years Today we support more than 20 000 customers worldwide with 500 sites in 27 markets and...

  • Managed Service Associate

    2 days ago

    Pune, Maharashtra, India SV Employment Service Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Gain a comprehensive understanding of client requirements and provide realistic leadtimes.Collaborate seamlessly with clients, becoming an integral extension of their teams.Innovate and create reusable templates and best practices. Required Candidate profile1-4 years of experience in Managed Services or platform administration within an ITorganization for a...

  • Customer Service Experience Manager

    2 days ago

    Pune, Maharashtra, India beBeeCustomerServiceLeader Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:">This role will lead a team of professionals to deliver exceptional customer service and experience. The successful candidate will have a proven track record of managing omnichannel operations, coaching and leading high-performing teams, and developing positive team dynamics.The ideal candidate will possess strong leadership and...

  • Service Engineer

    2 days ago

    Pune, Maharashtra, India Om Sai Global HR Service Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Job Description:-We are looking for a Service Engineer for our client place based at Pune (Maharashtra) location. The Service Engineer will play a crucial role in maintaining the operational efficiency of industrial machinery. You will be responsible for on-site troubleshooting, preventive maintenance, and providing technical support to clients. This...

  • Customer Service Representative

    6 days ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 7,00,000

    Job Description:This is a full-time on-site Customer Service Representative role located in Pune. The successful candidate will be responsible for managing inbound and outbound calls, adhering to scripts when handling different topics, providing information about products/services, addressing customer queries, following up on customer calls as necessary, and...

  • Customer Service

    2 days ago

    Pune, Maharashtra, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description We're hiring Customer Service Representatives for an International Voice Process at a leading IT MNC in Pune. As a Customer Support Specialist, you'll be the first point of contact for international customers, primarily responsible for handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires...

  • Succeeding in Customer Service

    4 days ago

    Pune, Maharashtra, India beBeeCustomerSupport Full time US$ 60,000 - US$ 80,000

    Job Title: Customer Success AssociateThis is a role within the Customer Success Team that serves as the primary point of contact for customer transactions, managing service requests and resolving issues to ensure seamless customer experiences.Key Responsibilities:Manage transactional orders, including signed lease agreements/contracts, tax exemption...

  • Customer Service Representative

    3 days ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Key Responsibilities:Effectively manage customer calls in a professional and friendly manner.Address inquiries, provide information about products, and resolve issues promptly.Record detailed interactions, issues, and resolutions for future reference.Collaborate with the team to handle escalations and ensure customer satisfaction.Guide customers through...