Customer Service Manager

2 days ago

Pune, Maharashtra, India Technovision Energy Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Education : Graduation Diploma/Degree Electrical

Must have Knowledge of - UPS, Inverter, Battery, Stabilizer, Onlline UPS

Experience : 7 to 10 yrs

Job brief

We are looking for a Service Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Job Responsibilities :

· . Revenue Generation -60 Lakh yearly

  • Conduct regular customer feedback surveys and ensure a minimum satisfaction rating of 8 or above. Take necessary actions for continuous improvement based on feedback received.
  • A dedicated team should be assigned to efficiently handle 5 AMC calls, 2–3 installation calls, and 2–3 breakdown calls on a daily basis.
  • The service team meeting should be conducted weekly independently, and a monthly meeting should be conducted with the Operations or SBA Sir.
  • The weekly and monthly data should be sent to VSA Madam and the Operations team.
  • Effective handling and accountability of standby units and customer property must be maintained at all times.
  • Customer Support & Issue Resolution
  • Team Management:
  • AMC (Annual Maintenance Contract) Management:
  • Installation & Commissioning
  • Inventory & Spare Parts Management
  • Documentation & Reporting
  • Quality Assurance & Customer Satisfaction
  • Coordination with R&D / Production
  • Training & Knowledge Sharing
  • Budgeting & Cost Control

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How Many Year of service experience in UPS Inverter?

Work Location: Remote

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