Customer Service Manager- NBFC Operations
10 hours ago
Job Summary
The Customer Service Manager will be responsible for managing customer queries, ensuring smooth onboarding, handling service requests, and coordinating with internal teams to deliver exceptional service across the customer lifecycle.
Key Responsibilities
- Assist customers with loan applications, document submission, repayment queries, and account status.
- Coordinate with credit, collections, and legal teams to resolve customer issues efficiently.
- Maintain up-to-date knowledge of company products, services, and policies.
- Ensure customer records and interactions are accurately logged in CRM systems.
- Follow up with customers to ensure service satisfaction and gather feedback.
- Identify and escalate priority issues to the appropriate departments.
- Ensure adherence to TATs (Turnaround Times) and SLAs (Service Level Agreements).
- Assist in process improvement initiatives by sharing customer feedback with operations and management.
-
Manager,Operations, NBFC
2 weeks ago
Pune, Maharashtra, India Avana Capital Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole OverviewAs Operations Manager, you will play a pivotal role in building and scaling the companys core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines. We are seeking a hands-on, process-driven professional with deep expertise in lending operations and...
-
Manager � Operations, NBFC
2 weeks ago
Pune, Maharashtra, India Avana Companies Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole OverviewAs Operations Manager, you will play a pivotal role in building and scaling the company�s core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines. We are seeking a hands-on, process-driven professional with deep expertise in lending operations and...
-
Manager – Operations, NBFC
1 week ago
Pune, Maharashtra, India Avana Companies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole OverviewAs Operations Manager, you will play a pivotal role in building and scaling the company's core operations. This includes managing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines. We are seeking a hands-on, process-driven professional with deep expertise in lending operations and...
-
Assistant Manager
2 weeks ago
Pune, Maharashtra, India Banking and NBFC job Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Manager located in Pune. The Assistant Manager will be responsible for overseeing day-to-day operations within the banking and NBFC sector. Duties include managing staff, ensuring compliance with regulations, handling customer queries and...
-
Manager � Credit Risk, MSME, NBFC
2 weeks ago
Pune, Maharashtra, India Avana Companies Full time ₹ 1,20,000 - ₹ 6,00,000 per yearRole Overview We are looking for a seasoned Credit Manager with 7�10 years of experience in MSME lending, preferably within an NBFC setup. The ideal candidate will be a qualified Chartered Accountant (CA) who has a strong track record in underwriting MSME business loans, LAP, equipment loans and supply chain finance. This role will be based in Pune and...
-
Manager – Credit Risk, MSME, NBFC
1 week ago
Pune, Maharashtra, India Avana Companies Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole OverviewWe are looking for a seasoned Credit Manager with 7–10 years of experience in MSME lending, preferably within an NBFC setup. The ideal candidate will be a qualified Chartered Accountant (CA) who has a strong track record in underwriting MSME business loans, LAP, equipment loans and supply chain finance. This role will be based in Pune and will...
-
Service Head-Client Operations
14 hours ago
Pune, Maharashtra, India service based companies Full time ₹ 8,00,000 - ₹ 24,00,000 per yearJob Alert Position -Service Head-Client OperationsExperience YearsWork location - Pune Responsible for delivery, transformation, client management and P&Lfor Customer Service and Global Service Desk Accounts Manage multiple accounts with a large team across multiplegeographies. Oversee Day to day SLAs and key deliverables Coordinates and partners...
-
Student Finance Operations Manager
2 weeks ago
Pune, Maharashtra, India Beep App Full time ₹ 4,00,000 - ₹ 8,00,000 per yearHey,We're BeepLearn – the edtech vertical of Beep – and here's the truth: we're not here to be "just another platform selling courses." India doesn't need more content; it needs learning that actually transforms students' careers and lives. That's what we're building.We are a fast-growing education / upskilling company that partners with NBFCs to offer...
-
Pune, Maharashtra, India Aditya Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the RoleWe are seeking an experiencedManager / Senior Manager – Loan & Credit Operationsto lead and oversee end-to-end loan operations for MSME and Business Loans. The ideal candidate will bring extensive NBFC experience, a strong foundation in central operations, and proven expertise in credit underwriting, ensuring compliance with regulatory...
-
Customer Service Manager
2 weeks ago
Pune, Maharashtra, India Technovision Energy Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per yearEducation : Graduation Diploma/Degree ElectricalMust have Knowledge of - UPS, Inverter, Battery, Stabilizer, Onlline UPSExperience : 7 to 10 yrsJob briefWe are looking for a Service Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases...