Application Support Manager

2 weeks ago

Chennai, Tamil Nadu, India Wenger & Watson Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role- Techops Manager

Expected Years of Experience 15-18

Purpose

  • Responsible for production support & release management of all application
  • Ensure "Run the Business" function for responsible applications is run with high uptime, and service-levels for resolutions
  • Ensure the builds are ring fenced with right approvals and tests before production movement
  • Manage the team along with L2 staff of the service desk, including motivating the team, recruitment, writing reviews, preparing overall performance evaluations and training

Key responsibilities

Responsibilities will include but will not be restricted to:

  • Develop, manage, measure and report on key service-level metrics
  • Strive for continuous improvement of incident management process and integration with other IT operations management processes
  • Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded
  • Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases
  • Managing and troubleshooting applications, including issues relating to compatibility, configuration, and performance.
  • Manage relationships with vendors for technical equipment and materials required for operations.
  • Ensuring that the applications meet high standards for performance, reliability, and availability.
  • Trend analyses and action plans for improving service timeliness and reducing costs

Technical requirements

  • Bachelor's degree in Business, Engineering, or any other related field.
  • 15-18 years of experience in the relevant field with last 5 years in managing different teams.
  • Super strong in SQL and support in Java or DotNet based applications
  • Knowledge of IT service desk tools and best practices, ITIL certification and proven troubleshooting skills.
  • Should have experience with enterprise applications monitoring and analytics tools to help identify and troubleshoot issues.
  • Good to have familiarity with security measures, secure authentication protocols, app level permissions and management.

Qualitative Requirements

  • Excellent verbal and written communication skills.
  • Ability to work with various departments to facilitate the orderly execution of a proposed project plan
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.Role & responsibilities

Preferred candidate profile

Perks and benefits

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India GST Manager Full time ₹ 2,00,000 - ₹ 4,50,000 per year

    About UsGST Manager is a leading tax consulting company ) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The RoleWe are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India GST Manager Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About us:GST Manager is a leading tax consulting company ) providing tax solutions to clients on a PAN India basis. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The Role:We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...

  • Application Support Lead

    1 week ago

    Chennai, Tamil Nadu, India Digital Kindle Technologies Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Application Support LeadAbout the RoleWe are seeking a highly skilled Technical / Application Support Lead to oversee our support operations and ensure smooth delivery of services to clients. The ideal candidate will have strong technical knowledge, leadership qualities, and the ability to manage escalations effectively while mentoring the support team.Key...

  • Application Support

    1 week ago

    Chennai, Tamil Nadu, India Avant Garde Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Will be responsible to develop and implement services that improve Software development Life Cycle.Build automations which will help optimize software delivery.Will be responsible for availability, latency, performance efficiency, change management, monitoring, emergency response and incident management.Will be responsible for setting up pre-emptive...

  • Application Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Kaay Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role: Application Support EngineerLocation: ChennaiShift: 24/7 Rotational Shifts (including weekends)Employment Type: Full-timeRole & responsibilitiesJob Title:Tier 3 Application Support Engineer (24/7 Support) React, Serverless, AWSJob Description:We are looking for an experienced Tier 3 Application Support Engineer to join our clients global support...

  • Application Support

    1 week ago

    Chennai, Tamil Nadu, India Solverminds Solutions And Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesLearn and understand the ship management tool to provide accurate and effective resolutions for customer-reported issues.Troubleshoot and resolve technical issues, ensuring timely and efficient resolution of tickets.Log, track, and manage support tickets using the company's ticketing system.Escalate complex issues to the appropriate...

  • Blackline Application Support

    1 week ago

    Chennai, Tamil Nadu, India Ltimindtree Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    LTIMindtree hiring for Blackline Application Support for Chennai location.Exp-3 to 5 yrsNotice period-immediate to 30 days onlyLocation- ChennaiMandatory skills-Blackline Application Support, ITIL framework, change management, release management, problem management and incident managementBlackline SaaS Application SupportIf interested Share me these details...

  • IT Application Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Tazapay Pte Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description – IT Application Support Associate (Shift-based)  We are looking for a motivated and detail-oriented IT Application Support Associate to join our team. The role involves working on a shift basis to ensure continuous monitoring, proactive issue resolution, and timely response to customer queries and system alerts.  Responsibilities ●...

  • Application Support Engineer

    2 days ago

    Chennai, Tamil Nadu, India Unison Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Provide Level 2/Level 3 support for AMH (Alliance Messaging Hub) and related payment systems.Monitor message flows and application performance; proactively identify and resolve issues to minimize downtime.Perform daily health checks, system monitoring, and operational validations for AMH components.Troubleshoot and resolve SWIFTNet, XML,...

  • IT Application Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Tazapay Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – IT Application Support Associate (Shift-based)We are looking for a motivated and detail-oriented IT Application Support Associate to join our team. The role involves working on a shift basis to ensure continuous monitoring, proactive issue resolution, and timely response to customer queries and system alerts.ResponsibilitiesMonitor...