
Talent Excellence
1 week ago
Role & responsibilities
- Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines.
- Ensure timely closure of e-tickets for employee grievances and concerns.
- Responsible for the roll-out and closure of Internal Job Posting (IJPs) within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection.
- Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above.
- Ensure Employee listening activities are planned, organized & conducted every quarter.
Interested Candidates kindly connect for further details with-
Simran Rana
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