Regional Collection Manager

1 week ago

Coimbatore, Tamil Nadu, India Hinduja Housing Finance Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role & responsibilities

  • Manage the assets collection portfolio for the region and ensure the set objectives are met on recoveries and delinquency numbers
  • Manage the overall collection and portfolio risk management structure through the optimal mix of:
  • In-house collection team
  • Recovery agencies
  • Additional interventions like legal, civic authorities, etc.
  • Ensure the process compliance across internal and external team members
  • Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc.
  • Manage team and region performance
  • Work closely with CM and other stakeholders like business, operation, legal and compliance
  • Highlight variance in previous months performance.
  • Monitor timely cash deposition and ensure reflection of the same on system in less than 24 hours
  • Ensure timely Crisis Management.
  • Ensure coverage of portfolios through regular reviews.
  • Daily monitoring of all groups for the locations assigned
  • Ensure locations targets are aligned to targets for Pan India
  • Location travel as and when required for review and to ensure performance
  • Target to achieve monthly targets for all assigned locations and monitor performance
  • To ensure minimal flows to higher buckets / Group
  • Monitoring of Bucket movement within each group
  • Update feedback trails on system and sending daily collection reports to the concerned reporting head.
  • To regularly visit delinquent customer / merchant for the updating of overdue amounts
  • To effectively manage all customer/ merchant related complaints and issues.

Preferred candidate profile

  • Team Management and Field Executives
  • Experience in handling mass data volumes
  • Should be presentable with good communication skills.
  • Should have knowledge of the Collection Process.
  • Professional approach towards the Customer.
  • Ability to command authority but humble and sincere in behaviour
  • Good convincing skills
  • Aware of Collection Code of Conduct
  • Handled Hard buckets/Post-dated cheque cases of Large Ticket size
  • Should have relevant work experience; with the latest stint being in collections
  • Good data management, analytical and team management skills.
  • Proficiency in local language for the region is essential

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