
Regional Collection Manager
1 week ago
Role & responsibilities
- Manage the assets collection portfolio for the region and ensure the set objectives are met on recoveries and delinquency numbers
- Manage the overall collection and portfolio risk management structure through the optimal mix of:
- In-house collection team
- Recovery agencies
- Additional interventions like legal, civic authorities, etc.
- Ensure the process compliance across internal and external team members
- Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc.
- Manage team and region performance
- Work closely with CM and other stakeholders like business, operation, legal and compliance
- Highlight variance in previous months performance.
- Monitor timely cash deposition and ensure reflection of the same on system in less than 24 hours
- Ensure timely Crisis Management.
- Ensure coverage of portfolios through regular reviews.
- Daily monitoring of all groups for the locations assigned
- Ensure locations targets are aligned to targets for Pan India
- Location travel as and when required for review and to ensure performance
- Target to achieve monthly targets for all assigned locations and monitor performance
- To ensure minimal flows to higher buckets / Group
- Monitoring of Bucket movement within each group
- Update feedback trails on system and sending daily collection reports to the concerned reporting head.
- To regularly visit delinquent customer / merchant for the updating of overdue amounts
- To effectively manage all customer/ merchant related complaints and issues.
Preferred candidate profile
- Team Management and Field Executives
- Experience in handling mass data volumes
- Should be presentable with good communication skills.
- Should have knowledge of the Collection Process.
- Professional approach towards the Customer.
- Ability to command authority but humble and sincere in behaviour
- Good convincing skills
- Aware of Collection Code of Conduct
- Handled Hard buckets/Post-dated cheque cases of Large Ticket size
- Should have relevant work experience; with the latest stint being in collections
- Good data management, analytical and team management skills.
- Proficiency in local language for the region is essential
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