
Regional Service Manager
21 hours ago
About the Role:We are seeking an experienced Regional Service Manager to oversee all service and support operations for our genset division in the South Region. The ideal candidate will be responsible for leading a team of service professionals to ensure high levels of customer satisfaction and drive service revenue growth.
Role & responsibilities
- Manage day-to-day service operations for the assigned region, ensuring timely and efficient resolution of customer issues.
- Lead, mentor, and develop a team of service engineers and technicians.
- Maintain strong relationships with key clients, handling escalations and ensuring overall customer satisfaction.
- Monitor service quality and key performance indicators (KPIs) to drive continuous improvement and meet business objectives.
- Oversee inventory levels for spare parts and manage logistics for timely service delivery.
- Collaborate with sales and operations teams to align service strategies with company goals.
Preferred candidate profile
- Experience: 10+ years in service management within the genset or heavy equipment industry.
- Education: Bachelor's degree in Mechanical/Electrical Engineering or a related field.
- Skills: Strong technical knowledge of genset systems, excellent leadership, and superior communication and problem-solving skills.
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