Regional Service Manager

2 days ago


Bengaluru, Karnataka, India SV Management Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Role:We are seeking an experienced Regional Service Manager to oversee all service and support operations for our genset division in the South Region. The ideal candidate will be responsible for leading a team of service professionals to ensure high levels of customer satisfaction and drive service revenue growth.

Role & responsibilities

  • Manage day-to-day service operations for the assigned region, ensuring timely and efficient resolution of customer issues.
  • Lead, mentor, and develop a team of service engineers and technicians.
  • Maintain strong relationships with key clients, handling escalations and ensuring overall customer satisfaction.
  • Monitor service quality and key performance indicators (KPIs) to drive continuous improvement and meet business objectives.
  • Oversee inventory levels for spare parts and manage logistics for timely service delivery.
  • Collaborate with sales and operations teams to align service strategies with company goals.

Preferred candidate profile

  • Experience: 10+ years in service management within the genset or heavy equipment industry.
  • Education: Bachelor's degree in Mechanical/Electrical Engineering or a related field.
  • Skills: Strong technical knowledge of genset systems, excellent leadership, and superior communication and problem-solving skills.

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