Customer Care Executive

2 weeks ago

Chennai, Tamil Nadu, India Tripate Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Location:
Saligramam, Chennai

Salary:
₹20,000 – ₹25,000 per month

About the Role

We are looking for a
Customer Executive
to join our growing travel company. The ideal candidate will be responsible for handling
inbound calls, customer enquiries, and providing clear travel-related information
. You will play a key role in
convincing customers, handling objections, and closing sales
, while ensuring excellent customer service.

Responsibilities

  • Handle
    inbound customer calls
    and respond to travel-related enquiries.
  • Provide detailed information about travel services, visa assistance, group tours, and packages.
  • Convince and convert leads
    into confirmed bookings.
  • Identify customer needs and provide appropriate solutions.
  • Maintain call records, enquiry follow-ups, and ensure customer satisfaction.
  • Support the team with
    problem-solving
    and quick resolution of customer issues.

Requirements

  • Minimum
    1–2 years experience
    in customer service / call center / sales.
  • Strong skills in
    convincing, upselling, and customer handling
    .
  • Good
    problem-solving attitude
    and ability to handle pressure.
  • Must be fluent in
    English and Telugu
    (additional languages are a plus).
  • Excellent communication, listening, and interpersonal skills.
  • Should be willing to work from our office at
    Saligramam, Chennai
    .

What We Offer

  • Competitive salary of
    ₹20,000 – ₹25,000
    per month.
  • Performance-based incentives.
  • A supportive team environment with career growth opportunities.
  • Exposure to the
    travel and tourism industry
    .

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