Customer Care Executive

14 hours ago

Chennai, Tamil Nadu, India Galaxy Health Insurance Company Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Location: Chennai

Role:

Customer Care Executive

Company Description

Galaxy Health Insurance Company Limited, formerly known as Galaxy Health and Allied Insurance Company Limited, is an IRDAI-licensed standalone health insurer aiming to revolutionize the Indian insurance landscape. Following the acquisition of their IRDAI license in March 2024, Galaxy Health Insurance is set to offer comprehensive Health insurance products. These products are tailored to meet the evolving needs of Indian consumers quickly and effectively.

Role Description

This is a full-time, on-site role for a Customer Care Executive located in Chennai. The Customer Care Executive will be responsible for addressing customer inquiries, providing exceptional customer service, ensuring customer satisfaction, and handling sales inquiries. Daily tasks will include answering customer calls, resolving issues, providing information about insurance products, and managing customer accounts.

Key Responsibilities:

  • Handle customer queries, complaints, and requests professionally and efficiently.
  • Provide accurate information on policies, claims, and services.
  • Ensure prompt resolution of customer issues while maintaining quality standards.
  • Communicate effectively in multiple languages (English, Hindi, and any regional language).
  • Document interactions and maintain customer records.
  • Adhere to service level agreements (SLAs) and compliance guidelines.
  • Collaborate with internal teams to escalate and resolve complex cases.

Eligibility Criteria:

  • Minimum Qualification: HSC (12th Pass) / Graduate in any stream.
  • 0-3 years of experience in Customer Support (Insurance sector preferred).
  • Proficiency in English, Hindi, and at least one regional language (Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, etc.).
  • Excellent verbal and written communication skills.
  • Basic computer knowledge and typing speed.
  • Ability to work in a 24x7 rotational shift environment (8 hours shift with rotational one week-off).

Work Schedule:

  • 24/7 Rotational Shifts.
  • Working Hours: 8 hours per day.
  • Rotational Weekly Off (1 day off per week).

Desired Skills:

  • Strong problem-solving abilities.
  • Customer-first attitude.
  • Multitasking and active listening skills.
  • Team player with adaptability to dynamic work culture.

Why Join Us?

  • Opportunity to work with a leading Health Insurance brand.
  • Professional growth & training programs.
  • Employee-friendly policies with a collaborative work environment.

How to Apply:

Interested candidates can share their updated resume at [] with the subject line: Application for Customer Care Executive

  • Customer Care

    13 hours ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Company: ICCS (TNCM)Job Type: Full-timeSalary Package:- CTC: 13,300- Take-home salary: 11,300Shift Timings:- 10:00 AM to 6:00 PM- 2:00 PM to 10:00 PM (flexible shifts)Qualification:- Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling...

  • Customer Care Executive

    13 hours ago

    Chennai, Tamil Nadu, India Auction Ghar Full time ₹ 25,000 - ₹ 3,00,000 per year

    We are Hiring For Customer Support or Care ExecutiveLocation : ChetpetShift : Regular Customer Support Executive Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and...

  • Customer Care Executive

    14 hours ago

    Chennai, Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time ₹ 2,40,000 per year

    We are hiring for a Customer Care Executive Location – ChennaiQualifications : Minimum Graduate (any discipline).Salary: upto 2.4 Lakhs PAExperience: 0–2 years of experience in customer service, #preferably in logistics/courier/transportation sector.Freshers with good communication skills may also apply.Handle inbound and outbound calls, emails, and...

  • Customer Support Executive

    10 hours ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 12,366 per year

    Job FairCompany NameICCS TNEBOpening for VOICE PROCESS (INBOUND /Outbound CUSTOMER CARE)We need immediate joiners onlyKotturpuram:Tamil Inbound Voice process-CM Helpline customer careICCS BPO is hiring for 50 Customer care Executives in ChennaiDay & late evening shift only (No night shift), 6 days working with 1 rotational week offHandle customer...

  • Customer Care Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Mi Lifestyle Marketing Global Private Limited Full time

    Job DescriptionGreetings from Mi Lifestyle Marketing Global Pvt LtdWe are seeking a motivated and enthusiastic Customer Care Executive to join our team. This role is ideal for freshers or entry-level candidates who are eager to launch their careers in customer service and are passionate about delivering exceptional support to our customers. Hindi Speaking is...

  • Specialist Customer care

    13 hours ago

    Chennai, Tamil Nadu, India Barclays Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Embark on a transformative journey as a Specialist Customer care at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To thrive in this role, you'll need some previous experience in:Experience of working in a customer facing service environment. ...

  • Customer Care Executive_Hindi/Telugu

    11 hours ago

    Chennai, Tamil Nadu, India StuCred® Real-Time Student Credit Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Some common duties and responsibilities of a Customer Care Executive include:Responding to customer inquiries and resolving their issues through various communication channels.Identifying and assessing customer needs, providing information and assistance, and offering product or service recommendations.Escalating complex issues to higher authorities and...

  • Specialist Customer Care

    4 weeks ago

    Chennai, Tamil Nadu, India Barclays Full time

    Put yourself at the heart of the Barclays A career in banking operations puts you at the very centre of our business strategy By putting customers at the heart of everything we do we re putting our whole business behind our Customer facing teams As the face of our brand especially in an increasingly digital world you ll play a vital role in our...

  • Customer Care Specialist

    3 days ago

    Chennai, Tamil Nadu, India beBeeCustomerCare Full time ₹ 2,00,000 - ₹ 4,00,000

    Customer Service Role OverviewThis position involves providing top-notch customer care, ensuring seamless interactions and resolving issues effectively.Handle customer inquiries, complaints, and feedback in a timely and efficient manner.Offer accurate information about products and services to deliver exceptional customer experiences.Resolve customer...

  • Manager, Customer Care

    3 weeks ago

    Chennai, Tamil Nadu, India Toast Inc Full time

    Customer Care Manager - Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love Bready to make a change As a Customer Care Manager you will actively manage a team of agents for the Enterprise campaign You are responsible for the productivity...