Specialist Customer Care

1 day ago

Chennai, Tamil Nadu, India Barclays Full time ₹ 6,00,000 - ₹ 12,00,000 per year

As a Specialist Customer Care at Barclays, you will embark on a transformative journey shaping the future by safeguarding the business and customers from financial crime risks. Your role will involve delivering exceptional customer service while addressing complex customer needs and requests through various communication channels like chat, email, and phone. Key Responsibilities: - Provide customer service through chat, email, and phone, effectively resolving specific customer needs and offering personalized solutions. - Collaborate with internal teams to align customer care processes and identify areas for improvement. - Develop and implement customer care procedures and controls to mitigate risks and ensure efficient operations. - Prepare and present reports on customer care performance to internal senior stakeholders. - Identify industry trends and best practices to enhance customer care efficiency. Qualifications Required: - Previous experience in a customer-facing service environment handling inbound and outbound phone calls effectively. - Ability to determine appropriate solutions for customers regarding their personal financial situation. - Effective communication skills. - Skills in risk and controls, change and transformation, business acumen, strategic thinking, digital and technology proficiency, as well as job-specific technical skills. In this role based in Chennai, you will be evaluated on essential skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology proficiency, as well as job-specific technical skills. You will also be expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset to Empower, Challenge, and Drive.,

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