connect Customer specialist

5 days ago

Chennai, Tamil Nadu, India Hitachi Energy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Grab this great opportunity from Hitachi energy ....

Role
- Customer Connect Specialist

Location
- Chennai

Experience
- 2 to 5 Years

Education
- bachelor's degree in science, Diploma in engineering preferred

Skills
- Customer Management, L1 Support, Engineering Mandate, Electrical engineer, CRM, Excellent communication, Chat support, Email support, Power BI added advantage

Job Description:-

The opportunity:

At Hitachi Energy, it's the people that matter most - to us and our customers. This role is specifically designed to cater L1 support.

How you'll make an impact:

  • Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
  • Need to play the role of L1 support wherever applicable.
  • Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
  • Be a customer advocate for timely response to issues and problem resolution and escalation.
  • Report all activities taken toward resolving customer issues. Able to multitask and maintain an organized work environment.
  • Where required, support customers during run time activities and provide online troubleshooting support and resolution.
  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.

Your background:

  • Basic knowledge in electrical engineering/science (bachelor's degree in science, Diploma in engineering preferred).
  • Prior experience of being in a customer support role needed 1-2 years.
  • Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
  • High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.
  • English mandatory any other international language will be a plus.
  • Basic knowledge of Power BI & Power Apps will be an added advantage.
  • Proficiency in both spoken & written English language is required.

Interested people please reach me

  • Customer Connect Specialist

    1 week ago

    Chennai, Tamil Nadu, India Hitachi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Location:Chennai, Tamil Nadu, IndiaJob ID: R0099949Date Posted: Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):Communications & Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:The opportunity:At Hitachi Energy, it's the people that matter most - to us and our customers. This role is specifically...

  • Amazon Connect Developer

    1 week ago

    Chennai, Tamil Nadu, India Optum Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking an experienced AWS & Amazon Connect Developer to join our team working on a large-scale Digital Contact Center implementation. The ideal candidate will have hands-on expertise in Amazon Connect configuration, development, and integration, along with experience in building and deploying GenAI-powered bots.⸻Key Responsibilities• Design,...

  • Marketing Specialist

    1 week ago

    Chennai, Tamil Nadu, India LevelUp Learning Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionLevelUp Learning is an ed-tech platform revolutionizing online education by providing learners in India with access to top-notch learning from industry leaders. Our platform offers a diverse range of content, including Masterclass series, Huddles, Workshops, and Cohort programs, designed to deliver an unparalleled learning experience....

  • Azure Cloud Security

    2 weeks ago

    Chennai, Tamil Nadu, India Customer Analytics, LLC Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Company DescriptionCustomer Analytics, LLC has been helping clients achieve success for over 20 years by developing customized software solutions tailored to solve business problems. We pride ourselves on delivering high-quality solutions on time and within budget. With a strong track record of building and operating capable technical teams, our areas of...

  • Connectivity System Test

    1 week ago

    Chennai, Tamil Nadu, India Qualcomm Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    General Summary:Want to be a distinguished lead in the QA team, who drives significant improvements to quality and customer satisfaction ?We are looking for highly motivated individuals who are passionate abouttestand creative in increasing adoption of Qualcomms connectivity solutionsYou will join the SystemTestteam that is responsible for defining and...

  • AWS Connect IVR Support

    2 weeks ago

    Chennai, Tamil Nadu, India Likewize Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    JOB RESPONSIBILITIES§ Configures and develops Contact flows (voice, chat, email), menu selections, voice prompts and calls dispositions from AWS Connect management console§ Build custom reports to show efficacy of configurations and integrations in AWS Connect Reporting Dashboard§ Assist with integration of AWS Connect into HITS platform via API calls,...

  • Connectivity & Network Engineer - B

    3 days ago

    Chennai, Tamil Nadu, India Capgemini Engineering Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job DescriptionThis role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and...

  • Customer Care Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India TNQ Technologies Private Limited Full time ₹ 220 - ₹ 355 per year

    Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BSc in Information Technology or relevant...

  • Connected Vehicle Manager EV

    1 week ago

    Chennai, Tamil Nadu, India Royal Enfield Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Purpose:The individual will lead the investigation, strategy, and launch of next-generation electrical/electronics systems and components for vehicle applications. This role is crucial for advancing our connected vehicle platforms and ensuring a seamless end-to-end user experience. The ideal candidate will be a strategic thinker with a strong technical...

  • Connected Vehicle Manager EV

    3 days ago

    Chennai, Tamil Nadu, India EICHER Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    LocationChennai, Tamil Nadu, IndiaCategoryOtherPosted Date10/10/2025Job IdP-101032Job RequirementsJob Purpose:The individual will lead the investigation, strategy, and launch of next-generation electrical/electronics systems and components for vehicle applications. This role is crucial for advancing our connected vehicle platforms and ensuring a seamless...