AWS Connect IVR Support

2 hours ago

Chennai, Tamil Nadu, India Likewize Full time ₹ 5,00,000 - ₹ 15,00,000 per year

JOB RESPONSIBILITIES

§ Configures and develops Contact flows (voice, chat, email), menu selections, voice prompts and calls dispositions from AWS Connect management console

§ Build custom reports to show efficacy of configurations and integrations in AWS Connect Reporting Dashboard

§ Assist with integration of AWS Connect into HITS platform via API calls, leveraging data elements to intelligently route calls and provides claim process status using AWS Connect, Lambda, DynamoDB, S3, SES, CloudWatch

§ Creates new Omnichannel capabilities by leveraging Chat configurations, HITS integrations, and Cloud-based services

§ Leverage cloud contact center technology to maximize support for delivering best-in-class Customer Service

§ Identifies performance and expectation gaps and facilitates resolution.

§ Identifies operating opportunities for continuous improvement and efficiencies.

§ Ability to work independently and in a team environment with on-call responsibilities.

§ Must be resourceful, assertive, detail oriented, energetic and highly self – motivated.

§ Must have strong oral, written, organizational, presentation and communication skills.

§ Ensures maintenance of standards and objectives related to PCI compliance.

§ Promotes positive employee relations.

§ AWS Connect experience required – API handling experience required (Postman) – SQL knowledge a + - AI Knowledge a huge + (Lex bots)

MINIMUM EDUCATION/ WORK EXPERIENCE:

·      BS in Computer Science/Engineering

· years of AWS Connect IVR configuration experience (or 2 – 5+ in similar software with speech-to-text and natural language processing capabilities)

·      Experience in working with Call center software and processes, including IVR, Workforce Management, Agent Performance, Queuing and Switch Technologies

·      Strong Problem- solving skills

·      Superior communication skills, both written and oral

·      Strong and proven analytical skills

  • AWS Connect

    4 days ago

    Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Design, implement, and manage Amazon Connect solutions for cloud-based contact centers.Automate deployment and configuration processes using CI/CD pipelines (Jenkins, GitLab, CodePipeline, etc.).Manage infrastructure as code (IaC) using Terraform/CloudFormation.Monitor and troubleshoot issues related to AWS Connect, telephony...

  • AWS Connect – Devops Engineer

    4 days ago

    Chennai, Tamil Nadu, India Synectics APAC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Experience:2.5 to 3.5 yearsShift:General ShiftWorking Days:5 daysLocation:Chennai and BangaloreNotice Period:0 to 15 daysKey ResponsibilitiesDesign, implement, and manage Amazon Connect solutions for cloud-based contact centres. Automate deployment and configuration processes using CI/CD pipelines (Jenkins, GitLab, Code Pipeline, etc.).Manage infrastructure...

  • Amazon Connect Developer

    2 weeks ago

    Chennai, Tamil Nadu, India Prodapt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewDesign, develop, and optimize Amazon Connect contact flows to deliver a personalized and dynamic IVR experience.ResponsibilitiesDesign and develop main and sub-contact flows in Amazon Connect.Configure call routing logic, contact attributes, queues, and hours of operation.Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API...

  • Technical Architect AWS Connect

    6 hours ago

    Chennai, Tamil Nadu, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    This is a remote position.The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions,...

  • IVR Asterisk Developer

    3 weeks ago

    Chennai, Tamil Nadu, India Twixor Full time

    Job DescriptionCompany OverviewTwixor is at the forefront of transforming customer engagements by integrating business transactions over preferred social and messaging channels. With a global presence and renowned clientele including several Fortune 500 companies, Twixor leverages intelligent business process automation to enhance customer experience and...

  • IVR Asterisk Developer

    8 hours ago

    Chennai, Tamil Nadu, India Twixor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company OverviewTwixor is at the forefront of transforming customer engagements by integrating business transactions over preferred social and messaging channels. With a global presence and renowned clientele including several Fortune 500 companies, Twixor leverages intelligent business process automation to enhance customer experience and operational...

  • AWS Architect

    7 hours ago

    Chennai, Tamil Nadu, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    This is a remote position.Contract duration- 6 months (Extendable) Skills- Mandatory to look at AWS devOps, Amazon Connect. Job Summary The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in...

  • High Salary Ivr Asterisk Developer

    3 weeks ago

    Chennai, Tamil Nadu, India Twixor Full time

    Company Overview Twixor is at the forefront of transforming customer engagements by integrating business transactions over preferred social and messaging channels With a global presence and renowned clientele including several Fortune 500 companies Twixor leverages intelligent business process automation to enhance customer experience and operational...

  • Freelance Job: Python Developer with AWS Connect Experience

    2 weeks ago

    Chennai, Tamil Nadu, India ThreatXIntel Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionThreatXIntel is a startup cyber security company dedicated to protecting businesses and organizations from cyber threats. Our experienced team offers services such as cloud security, web and mobile security testing, cloud security assessment, and DevSecOps. We tailor cost-effective, customized solutions to meet the unique needs of our...

  • IVR -Senior Coder, IPDRG- SME & Senior Coder (Temporary WFH)

    7 hours ago

    Chennai, Tamil Nadu, India Medvance Health Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    MedVance Health: Pioneer in the Medical Coding Industry (EXCITING JOB OPENINGS - MULTIPLE POSITIONS - TEMPORARY WFH)As part of our strategic expansion, MedVance Health is excited to announce plans as we are into rapid expansion. With a strong presence in Chennai, Trivandrum, and Delhi, in addition to our operations in the United States and Sri Lanka, we are...