AWS Connect – Devops Engineer

3 days ago


Chennai, Tamil Nadu, India Synectics APAC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Experience:
2.5 to 3.5 years

Shift:
General Shift

Working Days:
5 days

Location:
Chennai and Bangalore

Notice Period:
0 to 15 days

Key Responsibilities

  • Design, implement, and manage Amazon Connect solutions for cloud-based contact centres. Automate deployment and configuration processes using CI/CD pipelines (Jenkins, GitLab, Code Pipeline, etc.).
  • Manage infrastructure as code (IaC) using Terraform/CloudFormation.
  • Monitor and troubleshoot issues related to AWS Connect, telephony integrations, Lambda, DynamoDB, S3, and related AWS services.
  • Configure and manage call flows, routing profiles, queues, and IVR systems within Amazon Connect.
  • Implement monitoring, logging, and alerting solutions (CloudWatch, ELK, Grafana, etc.).
  • Collaborate with development and operations teams to ensure high availability and scalability of services. Ensure compliance with security best practices in cloud environments.

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