AWS Connect

2 days ago


Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Design, implement, and manage Amazon Connect solutions for cloud-based contact centers.
  • Automate deployment and configuration processes using CI/CD pipelines (Jenkins, GitLab, CodePipeline, etc.).
  • Manage infrastructure as code (IaC) using Terraform/CloudFormation.
  • Monitor and troubleshoot issues related to AWS Connect, telephony integrations, Lambda, DynamoDB, S3, and related AWS services.
  • Configure and manage call flows, routing profiles, queues, and IVR systems within Amazon Connect.
  • Implement monitoring, logging, and alerting solutions (CloudWatch, ELK, Grafana, etc.).
  • Collaborate with development and operations teams to ensure high availability and scalability of services. Ensure compliance with security best practices in cloud environments.


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