Amazon Connect Developer
1 day ago
Design, develop, and optimize Amazon Connect contact flows to deliver a personalized and dynamic IVR experience.
ResponsibilitiesDesign and develop main and sub-contact flows in Amazon Connect.
Configure call routing logic, contact attributes, queues, and hours of operation.
Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API calls.
Incorporate GDPR-compliant call recording and tagging.
Troubleshoot and optimize call flow performance.
Collaborate with Lex developers for LEX Bot NLP integration.
Strong hands-on experience with Amazon Connect and AWS Contact Flow Builder.
Proficiency in dynamic routing, DTMF menus, and hours-of-operation logic.
Advanced AWS Lambda and JSON-based API integration knowledge.
Good Knowledge of Python or for Lambda function development.
Familiarity with ServiceNow integrations preferred.
Knowledge of GDPR call recording compliance a plus.
Knowledge of AWS services such as S3 and CloudWatch.
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Amazon Connect Integration
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Chennai, Tamil Nadu, India CORTEX Consultants Full timeAmazon Connect Integration & Testing EngineerCortex is looking for a talented and experienced Amazon Connect Integration & Testing Engineer to join our team. We're seeking a dedicated professional to lead the integration and testing of our cutting-edge voice and cloud solutions, ensuring seamless performance and exceptional quality for our clients. In this...
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Amazon Connect Integration
2 weeks ago
Chennai, Tamil Nadu, India Cortex Consultants LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCortex is Hiring: Amazon Connect Integration & Testing EngineerWe are seeking a skilledAmazon Connect Integration & Testing Engineerto join our team.Role:Lead Engineer (LE)Location:Chennai, Bangalore, HyderabadWork Mode:In-officeExperience:6 to 8 yearsNotice Period:Immediate to 15 days (strictly)Required SkillsAmazon ConnectLex BotServiceNow Voice CSM...
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Chennai, Tamil Nadu, India Amazon Full timeAmazon.com is looking for a talented and enthusiastic Software Development Engineer to join the Digital Acceleration team. The Digital Acceleration team owns services supporting the publishing, pricing and purchase of Digital content, including Kindle Books, Amazon AppStore, Amazon Music, Amazon Video, etc.This candidate will be joining a team working on...