
Amazon Connect Developer
7 days ago
We are seeking an experienced AWS & Amazon Connect Developer to join our team working on a large-scale Digital Contact Center implementation. The ideal candidate will have hands-on expertise in Amazon Connect configuration, development, and integration, along with experience in building and deploying GenAI-powered bots.
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Key Responsibilities
• Design, develop, and implement solutions on Amazon Connect for digital contact center channels (chat, email, SMS, voice).
• Configure and customize Amazon Connect routing, flows, queues, and contact profiles to meet business requirements.
• Develop and integrate GenAI chatbots using Amazon Bedrock and Amazon Lex.
• Build and optimize AWS Lambda functions for backend processing and API integrations.
• Work with stakeholders to define, design, and deliver intelligent agent and customer experiences.
• Implement automation, monitoring, and scaling strategies for digital contact center workloads.
• Collaborate with cross-functional teams to integrate contact center with external systems (e.g., CRM, ticketing tools).
• Document design, development, and best practices for ongoing improvements.
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Required Skills & Experience
• 3–7 years of hands-on experience in AWS development and implementation.
• Strong expertise in Amazon Connect configuration, flow design, and development.
• Proven experience with Amazon Bedrock, Amazon Lex chatbot development, and GenAI bot solutions.
• Proficiency in AWS Lambda and event-driven architecture.
• Experience with API integration and serverless workflows.
• Familiarity with IAM, DynamoDB, S3, SNS, SQS in the context of contact center solutions.
• Strong problem-solving and troubleshooting skills.
• Ability to work in an agile, fast-paced environment.
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Preferred/Good to Have
• Python development experience for automation and AI integration.
• Exposure to healthcare or regulated industry contact center implementations.
• Knowledge of Contact Lens, Amazon Q, or other AWS AI/ML services.
• Experience with CI/CD pipelines and Infrastructure as Code (Terraform/CloudFormation).
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What We Offer
• Opportunity to work on cutting-edge AWS GenAI & Digital Contact Center solutions.
• Collaborative and innovative work environment.
• Career growth with exposure to next-gen AI/ML-powered customer experience platforms.
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