Customer Care Executive_Hindi/Telugu

21 hours ago

Chennai, Tamil Nadu, India StuCred® Real-Time Student Credit Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Some common duties and responsibilities of a Customer Care Executive include:

  • Responding to customer inquiries and resolving their issues through various communication channels.
  • Identifying and assessing customer needs, providing information and assistance, and offering product or service recommendations.
  • Escalating complex issues to higher authorities and following up with customers to ensure their issues have been resolved.
  • Keeping accurate records of customer interactions and transactions and maintaining customer databases.
  • Collaborating with other departments to resolve customer issues and improve the overall customer experience.
  • Providing feedback to the management team to improve processes and policies to enhance customer satisfaction.
  • Maintaining a professional demeanor and upholding the company's standards of service.
  • Excellent communication skills, both verbal and written, with proficiency in English and any other relevant languages (Hindi)
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Good interpersonal skills and ability to build and maintain positive customer relationships.
  • Ability to work well in a team environment and collaborate with other departments.
  • Knowledge of relevant software applications and customer relationship management tools.
  • Flexibility to work in shifts and weekends if required.

In summary, a Customer Care Executive plays a crucial role in ensuring customer satisfaction and improving the overall customer experience. The position requires excellent communication skills, problem-solving ability, and a strong focus on customer service.

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