EUS - Tech Lead

2 days ago

Goregaon, Maharashtra, India Capri Global Capital (CGCL) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

JD for EUS -Tech Lead

Roles and Responsibilities

  • Administer, manage MS 365 and Zoho Workplace Cloud collaboration platform.
  • Manage and maintain active directory ID management automation and process.
  • Lead the team MDM support technicians for pan India mobile end user support operations.
  • Manage support MDM helpdesk for support tickets and resolve them on time.
  • Manage, maintain and deliver seamless user experience on MDM services.
  • Guide and assist to fellow team members to resolve and address the Mailbox, Onedrive and MDM related issues.
  • Lead deployment of IT projects in EUS space and close them within strict timelines.
  • Maintain support level agreement threshold under expected benchmark.
  • Suggest improvements under EUS space to enhance user work experience
  • Manage endpoint management system like patch mgmt., inventory, software deployment
  • Maintain endpoint security and compliance, manage Kaspersky antivirus solutions.
  • Follow Incident, Problem, Change Management & Service Request for EUS requests.

Desired Candidate Profile

  • Strong analytic and technical skills with problem solving attitude
  • Expert knowledge on Windows, Mac endpoint support.
  • Experience on managing large scale MDM deployment and support for Manage Engine MDM.
  • Expert knowledge of technologies like Microsoft O365, Azure AD, Microsoft active directory, Zoho Workplace, MS teams etc
  • Should have experience in managing large scale IT support operations for multiple / remote locations
  • Strong hands-on experience in troubleshooting laptop & network performance issues.
  • Excellent communication and presentation skills, ability to work under pressure and handle VIP user support.
  • Expert knowledge on MS office suite, file & print services and network configuration
  • Should have good experience in ISP Coordination and Vendor management.
  • Flexible to extend efforts towards accomplishing assigned tasks.

Minimum 5-7 years relevant work experience in EUS technology management, preferred to have worked in similar role before.

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