Customer Support Representative

3 days ago


Gurgaon, Haryana, India Shapercult Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Location:
Gurugram (On-site)

Brand:
Shapercult

Do you love fashion, enjoy helping customers feel confident in what they wear, and know how to turn conversations into happy purchases?

Join
Shapercult
and be the voice that connects directly with our customers every day

What You'll Do:

  • Connect with customers via
    calls, WhatsApp & chat
  • assist them with size, fit & product recommendations.
  • Drive sales conversions
    through genuine guidance & product knowledge.
  • Handle
    returns, exchanges & feedback
    with empathy and professionalism.
  • Work closely with the
    operations & marketing teams
    for seamless order flow.
  • Be the voice of the brand – ensure every customer walks away satisfied.

What we're looking for:

  • 1–3 years of experience
    in
    E-commerce / D2C customer support or telesales.
  • Strong
    English & Hindi communication
    (written & spoken).
  • Confident, fashion-forward & customer-obsessed personality.
  • Must be comfortable doing
    outbound "A/B calls"
    and assisting customers.

To Apply:
Send your CV to

with the subject line
"Customer Support - Shapercult"



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