Customer Service Representative

1 day ago


Gurgaon, Haryana, India Shapercult Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Hiring: Customer Support Representative | E-commerce Brand | Gurugram (Onsite)

Shapercult is one of India's fastest-growing fashion & lifestyle brands with 500+ SKUs across our website and leading marketplaces. We're expanding fast and looking for a
Customer Support Representative
to join our growing team.

Location:
Sector 40, Gurugram (Onsite)

Employment Type:
Full-time | Immediate Joiners Preferred

What You'll Do:

  • Handle customer queries via WhatsApp, email, and calls with a focus on
    customer retention and satisfaction
  • Resolve order, delivery, and return/exchange issues promptly
  • Maintain accurate customer records and support tickets
  • Provide personalized post-purchase support to drive repeat sales
  • Coordinate with logistics, warehouse, and marketing teams for smooth operations

What We're Looking For:

  • Excellent
    English communication
    (written & spoken)
  • Minimum
    1 year of experience
    in customer support, preferably in
    E-commerce / Fashion / Lifestyle
  • Strong problem-solving and empathy-driven communication skills
  • Positive attitude and passion for customer experience

Why Join Us:

  • Fast-growing brand with a creative, youthful culture
  • Opportunity to build long-term customer relationships
  • Performance-based growth opportunities

To Apply:

Send your resume to

with subject line
"Customer Support - Shapercult"



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