Customer Service Representative
12 hours ago
Job Overview
As a Customer Service Representative, you will be the first point of contact for customers, responsible for resolving queries, providing accurate information, and ensuring a smooth and positive interaction.
Key Responsibilities
* Handle inbound and outbound customer calls with professionalism and clarity
* Resolve customer queries efficiently and provide timely solutions
* Maintain customer records by updating account information
* Identify customer needs and offer appropriate assistance
* Coordinate with internal teams for escalations and quick resolution
* Ensure adherence to quality and performance standards
* Deliver a positive and customer-centric experience in every interaction.
What We're Looking For
* 3–6 months of experience in BPO or customer support
* Excellent communication skills in Hindi and fluent English
* Ability to remain calm, patient, and solution-oriented
* Good problem-solving skills and active listening
* Must be a graduate.
Job Type: Full-time
Pay: ₹15, ₹21,000.00 per month
Education:
- Bachelor's (Preferred)
Language:
- English (Required)
Work Location: In person
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