Customer Service Representative

12 hours ago


Gurgaon, Haryana, India AK Global Management And Services Full time ₹ 2,50,000 - ₹ 25,20,000 per year

Job Overview

As a Customer Service Representative, you will be the first point of contact for customers, responsible for resolving queries, providing accurate information, and ensuring a smooth and positive interaction.

Key Responsibilities

* Handle inbound and outbound customer calls with professionalism and clarity

* Resolve customer queries efficiently and provide timely solutions

* Maintain customer records by updating account information

* Identify customer needs and offer appropriate assistance

* Coordinate with internal teams for escalations and quick resolution

* Ensure adherence to quality and performance standards

* Deliver a positive and customer-centric experience in every interaction.

What We're Looking For

* 3–6 months of experience in BPO or customer support

* Excellent communication skills in Hindi and fluent English

* Ability to remain calm, patient, and solution-oriented

* Good problem-solving skills and active listening

* Must be a graduate.

Job Type: Full-time

Pay: ₹15, ₹21,000.00 per month

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Work Location: In person



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