Customer Service Representative

2 days ago

Gurgaon, Haryana, India AK Global Management And Services Full time ₹ 3,84,000 per year

Job Summary:

A Customer Service Representative serves as the primary point of contact between a company and its customers. The role involves resolving customer queries, offering product/service support, and ensuring a positive customer experience across communication channels like phone, email, chat, or in person.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, or chats from customers regarding product or service inquiries.
  • Respond to queries with clarity, professionalism, and empathy.
  • Understand client needs and objectives to proactively offer solutions and ensure service satisfaction.
  • Follow up with customers to ensure their concerns are addressed fully
  • Maintain accurate and up-to-date records of all customer interactions in the CRM (Customer Relationship Management) system.
  • Ensure customers leave every interaction feeling valued and supported.
  • Maintain detailed and organized records of client interactions and communications in CRM tools.
  • Collect feedback and insights to help improve service offerings and client experience.

Qualifications and Skills:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 3-6 months of experience in a client-facing role (client relationship, account management, or customer service).
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and a customer-centric attitude.
  • Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
  • Problem-solving mindset with attention to detail.

Job Types: Full-time, Permanent

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer support: 1 year (Required)

Language:

  • English (Required)
  • Hindi (Preferred)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

Speak with the employer

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