Customer Support Representative

2 days ago

Gurgaon, Haryana, India A S R Business Advisors Full time ₹ 25,00,000 - ₹ 50,00,000 per year

About the Role

We are looking for a proactive and customer-focused individual to join the team of one of our leading clients for their support team. The role involves handling both chat and phone-based customer queries, ensuring timely resolution and excellent service experience.

Key Responsibilities

  • Respond to customer queries via chat, email, and phone in a timely and professional manner.
  • Provide accurate information and resolve issues related to products, services, or transactions.
  • Maintain records of customer interactions, feedback, and resolutions in CRM tools.
  • Coordinate with internal teams to ensure smooth issue resolution and escalation management.
  • Ensure customer satisfaction through quality service delivery and communication.
  • Adhere to process guidelines, SLAs, and performance metrics.Required Skills & Qualifications
  • Graduate in any discipline (preferred: B.Com, BBA, BA, or equivalent).
  • 13 years of experience in a chat or voice process (customer support or service desk).
  • Excellent communication skills – both verbal and written in English and Hindi.
  • Strong problem-solving and interpersonal skills.
  • Familiarity with CRM software, ticketing systems, and MS Office tools specially MS Excel.
  • Willingness to work in rotational shifts if required.

Key Competencies

  • Customer-first approach
  • Positive attitude and patience
  • Attention to detail
  • Time management and multitasking abilities
  • Team player

Compensation

CTC: Up to 5 LPA (based on experience and skill set)

Interested candidates can share their updated resumes at -

Subject line: Application for Chat & Phone Support Executive

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