Customer Support Representative
3 days ago
About the Role
We are looking for a proactive and customer-focused individual to join the team of one of our leading clients for their support team. The role involves handling both chat and phone-based customer queries, ensuring timely resolution and excellent service experience.
Key Responsibilities
- Respond to customer queries via chat, email, and phone in a timely and professional manner.
- Provide accurate information and resolve issues related to products, services, or transactions.
- Maintain records of customer interactions, feedback, and resolutions in CRM tools.
- Coordinate with internal teams to ensure smooth issue resolution and escalation management.
- Ensure customer satisfaction through quality service delivery and communication.
- Adhere to process guidelines, SLAs, and performance metrics.Required Skills & Qualifications
- Graduate in any discipline (preferred: B.Com, BBA, BA, or equivalent).
- 13 years of experience in a chat or voice process (customer support or service desk).
- Excellent communication skills – both verbal and written in English and Hindi.
- Strong problem-solving and interpersonal skills.
- Familiarity with CRM software, ticketing systems, and MS Office tools specially MS Excel.
- Willingness to work in rotational shifts if required.
Key Competencies
- Customer-first approach
- Positive attitude and patience
- Attention to detail
- Time management and multitasking abilities
- Team player
Compensation
CTC: Up to 5 LPA (based on experience and skill set)
Interested candidates can share their updated resumes at -
Subject line: Application for Chat & Phone Support Executive
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India OTHERS LIMITED Full time ₹ 1,80,000 - ₹ 5,40,000 per yearHiring for a Blended Process 'Role DescriptionThis is a full-time on-site role for a Customer Service Representative in Gurugram. The Customer Service Representative will be responsible for ensuring customer satisfaction, providing excellent customer support, and delivering a positive customer experience on a daily basis.QualificationsCustomer Service...
-
Customer Service Representative
7 days ago
Gurgaon, Haryana, India Maxicus Full time ₹ 20,00,000 - ₹ 40,00,000 per yearCompany DescriptionMaxicus offers tech-enabled BPM services across various industry verticals, leveraging human expertise combined with automation, robotics, cloud, Business Intelligence, and emerging technologies to help businesses thrive in the digital world. We deliver high-quality, personalized services, including customer journeys, back-office support,...
-
Operations Team Lead
2 weeks ago
Gurgaon, Haryana, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey ResponsibilitiesTeam Leadership & ManagementSupervise, coach, and motivate a team of customer support representatives.Monitor team performance, set goals, and provide feedback through regular 1:1s and performance reviews.Manage schedules, workload distribution, and ensure adequate coverage across shifts.Customer Support OperationsOversee day-to-day...
-
Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 3,24,000 per yearJob Title: Customer Support ExecutiveLocation: GurgaonDepartment: Customer ServiceJob Type: Full-timeKey Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social media.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within the time limits,...
-
Customer Service Representative
5 days ago
Gurgaon, Haryana, India Wizfair Travels Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWizfair is a rapidly growing travel brand passionate about providing outstanding travel programs to destinations worldwide. We offer authentically rich experiences, affordable-luxury travel packages, and exemplary client service. Our strong, robust tour operations ensure peace of mind and reliability for travelers. With offices in the...
-
Customer Service Representative
1 week ago
Gurgaon, Haryana, India Plush Miles Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWelcome to Plush Miles - EV Mobility Company, your premier choice for luxury and reliable transportation. We specialize in providing a first-class taxi experience with a fleet of high-end vehicles, professional chauffeurs, and exceptional service tailored to your needs. Our commitment to punctuality, comfort, and style ensures a seamless...
-
Customer Support Executive
1 day ago
Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...
-
Customer Service Representative
1 day ago
Gurgaon, Haryana, India Calling June Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionAt Calling June, we've curated a new women's brand that goes beyond mere clothing; it is an encounter, an expedition, and a lifestyle. Our brand essence revolves around joy, versatility, exploration, community, and integrity. We serve women with authenticity and honesty in every thread. Calling June is more than just a brand, it is a...
-
Customer Service Representative
5 days ago
Gurgaon, Haryana, India Kyndryl Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob DescriptionHave you been wanting to get into IT but dont have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then theres a good chance youll love being a Customer Service Representative at Kyndryl.Being great...
-
Customer Care Representative
1 day ago
Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 29,00,000 - ₹ 35,84,000 per yearDesignation - Customer Care RepresentativeKey Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social media.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Provide feedback on the...