Customer Support Representative

4 days ago


Gurgaon, Haryana, India Cognizant Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title: Customer Service Executive PE & SPE

Location: Gurgaon, Haryana

Work Mode: Work from Office (WFO)

Shift: Night Shift

Role Overview:

We are seeking enthusiastic and customer-focused individuals to join our Customer Service team. This role is ideal for freshers (PE) and experienced professionals (SPE) with a minimum of 1 year in customer support. You will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email, or chat.
  • Resolve customer queries efficiently and professionally.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to ensure timely resolution of issues.
  • Meet performance metrics including quality, productivity, and customer satisfaction.

Required Skills & Qualifications:

  • Education: Graduate in any discipline.
  • Experience:

  • PE: Freshers welcome.

  • SPE: Minimum 1 year of experience in customer support.

  • Language Proficiency:

  • English – B1 level (Intermediate proficiency in speaking, reading, and writing).

  • Strong communication and interpersonal skills.

  • Ability to work in a fast-paced environment and handle pressure.
  • Willingness to work night shifts and from office (WFO).

Preferred Attributes:

  • Prior experience in BPO or customer service domain.
  • Problem-solving attitude and attention to detail.


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