Customer Support Representative
3 days ago
Job Title: Customer Service Executive PE & SPE
Location: Gurgaon, Haryana
Work Mode: Work from Office (WFO)
Shift: Night Shift
Role Overview:
We are seeking enthusiastic and customer-focused individuals to join our Customer Service team. This role is ideal for freshers (PE) and experienced professionals (SPE) with a minimum of 1 year in customer support. You will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer interactions via phone, email, or chat.
- Resolve customer queries efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure timely resolution of issues.
- Meet performance metrics including quality, productivity, and customer satisfaction.
Required Skills & Qualifications:
- Education: Graduate in any discipline.
Experience:
PE: Freshers welcome.
SPE: Minimum 1 year of experience in customer support.
Language Proficiency:
English – B1 level (Intermediate proficiency in speaking, reading, and writing).
Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle pressure.
- Willingness to work night shifts and from office (WFO).
Preferred Attributes:
- Prior experience in BPO or customer service domain.
- Problem-solving attitude and attention to detail.
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