Retail - Fundraising Manager - India

21 hours ago

Delhi, Delhi, India Certified Listeners Society Full time ₹ 8,40,000 - ₹ 13,20,000 per year

Job Title: Retail Fundraising Manager – India

Location:
India (On-site
Delhi
and/or Remote – TBD)

Job Type:
Full-Time | National Role

Compensation:
₹70,000–₹110,000 INR/month, based salary + bonus based on experience and fit

Reports to:
Country Lead – CLS India

Team:
Leads a team focused on retail donor acquisition and volunteer-driven fundraising.

About Certified Listeners Society (CLS)

Certified Listeners Society is a registered not-for-profit in Canada, operating in India under the Certified Listener Foundation (PAN: AAMCC8781F). Through our digital platform, we offer free 24/7 emotional support and have impacted over 1.5 million individuals globally. Through innovative volunteer programs like IGNiTE365, CLS provides 24/7 emotional support, tools for generational wellness, and community-led healing.

Websites:

  • Website IND -
  • Website CND -

Position Overview

The
Retail Fundraising Manager
will design and execute CLS India's retail fundraising programs to acquire, engage, and retain individual donors nationwide. This includes leading the
Face-to-Face (40%)
,
Peer-to-Peer (40%)
, and
Tele-calling (20%)
channels, ensuring fundraising targets are met while building sustainable donor pipelines.

Key Responsibilities

1) Face-to-Face (40%)

  • Develop and manage high-impact F2F fundraising teams in key cities.
  • Recruit, train, and supervise F2F fundraisers.
  • Create outreach scripts, branded materials, and conversion tracking.
  • Optimize donor acquisition, average gift size, and retention.

2) Peer-to-Peer (40%)

  • Lead up to 6,000 volunteers/year (500 per month) in CLS's iMPACT365 program.
  • Implement onboarding, training, and performance tracking systems.
  • Manage volunteer incentives and recognition programs (leader boards, awards, testimonials).
  • Partner with Marketing for toolkits, campaign messaging, and reporting dashboards.

3) Tele-calling (20%)

  • Build and oversee a tele-calling donor acquisition/retention team.
  • Develop call scripts, training, and compliance procedures.
  • Track metrics such as call-to-donation conversion and average donation size.
  • Ensure accurate data entry and integration into CRM.

Qualifications & Experience

  • Bachelor's or Master's in Non-profit Management, Business, or related field.
  • 5+ years in fundraising, retail donor acquisition, or grassroots campaigns.
  • Experience managing large volunteer or fundraising teams.
  • Fluency in English; regional Indian languages preferred.
  • Strong data and performance-tracking skills.
  • Excellent leadership and communication abilities.

What We Offer

  • A chance to build India's largest retail donor base for emotional wellness.
  • Work with a mission-driven, international team.
  • Leadership growth within a fast-scaling non-profit.

To Apply:

  • Please send your CV and a short cover letter to [Insert email/portal] with subject line:
    Retail - Fundraising Manager - India.

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