Client Support Specialist
7 days ago
Shift - US Hours
Mode of work: Work From Office (Vadodara, Gujarat)
What We Offer:
• Transportation allowance
• Canteen Subsidy
• Night ShiH allowance as per process
• Schedule AJendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign-wise
• Work Life Balance
• Rewards & Recognition
• Internal movement through IJP
What You Will Be Doing:
• As a Client Support Associate, you will need to be a great listener as you work to
troubleshoot and understand issues. You will work to resolve issues upon initial
contact (i.e., "first call resolution"), and prevent future issues whenever possible by
educating our Clients and reviewing their accounts. You will oversee all problems to
resolution, even when delegated to other teams.
• You will provide engaging, responsive, timely telephone and email support to
Consumer Clients, Sales, and other internal team members. You will be the point of
contact for the Consumer and/or Sales team member as you keep them informed of
the status of open issues while actively working to troubleshoot and resolve them.
You will play a role in retention as you communicate collaboratively with Sales to
address any Consumer issues.
• Client Support Associate must maintain a strong understanding of the products and
services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand
the organization (departments, personnel, and their responsibilities). Develop or
improve on internal systems knowledge.
• Being a Client Support Associate, you will need to be flexible as you adjust to
changing du>es and responsibilities as the department and the company evolve.
Additional projects, assignments or responsibilities may be assigned in order to assist
the department/company meet their objectives and providing the ultimate Service
to our Clients.
What We Expect You To Have:
• High secondary or 10+2 diploma with 3 years' experience in a related field; OR any
stream graduate degree with 1 year of experience.
• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other
Internet-based tools.
• Strong understanding of business operations (spreadsheets, trends, data)
• Be Flexible in working hours which is a must.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multitask, answering numerous chats/calls and navigating smoothly
between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or
email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over
chat, call and email come fast and furious;
• Experience working as part of a collaborative team – we work together to make sure
customers are able to use our products and services without any trouble and
excellent experience is provided during every interaction.
-
Client Support Specialist
7 days ago
Vadodara, Gujarat, India Etech Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJoin us as a Client Support Specialist at EtechWhat You'll Be Doing:As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing...
-
Technical Support Specialist
2 weeks ago
Vadodara, Gujarat, India CDT Software and Support Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description – Technical Support (ERP & Database)Position OverviewWe are looking for a motivated and skilledTechnical Support Specialistto join our team. This role involves providing timely ERP support to retailers, resolving technical issues, and ensuring smooth operations. The ideal candidate should have a strong understanding of databases (MSSQL),...
-
Customer Support Specialist
4 weeks ago
Vadodara, Gujarat, India TalentBridge Full timeClient Support SpecialistRotational Shifts - Max up to 42K in hand (Based on experience)Key Responsibilities:We are looking for positive, self-motivated professionals with customer support experience andan affinity for technology products and innovation. In this role, you will be working directly withour active clients assisting with any product feature...
-
Client Support Associate
1 week ago
Vadodara, Gujarat, India Etech Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe're hiring: Client Support Associate – Vadodara location.What We Offer:Transportation allowanceCanteen SubsidyNight Shift allowance as per processSchedule Attendance BonusHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork Life Balance InitiativesRewards & RecognitionInternal movement through IJPWhat You'll Be Doing:Act as the...
-
Global Technical Support Specialist
6 days ago
Vadodara, Gujarat, India ABB Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThis Position reports to:Global Technical Support - Mechanical Your role and responsibilitiesAs a Technical Sales Support Specialist, your role will be to support the assigned Sales support team and customers during the proposal process by preparing technical descriptions of the products and technology, preparing final documentation, and serving as a key...
-
Support Specialist
2 weeks ago
Vadodara, Gujarat, India H&M Virtual Services Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearVadodara, Gujarat | On-site RoleShift Timing:4:30 AM – 1:30 PM IST (Early Morning Shift)Full-time | 6 Days a WeekSalary:Competitive + Incentives + Fast-Track GrowthAbout UsAtH&M Virtual Services Pvt Ltd., we're powering the green revolution by supporting Australia's booming solar industry. Based in Vadodara, we partner with leading solar retailers to...
-
Global Technical Support Specialist
2 weeks ago
Vadodara, Gujarat, India ABB Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Global Technical Support -...
-
Employee Relations Specialist
4 weeks ago
Vadodara, Gujarat, India Office Beacon LLC Full timeJoin Our Team as an HR Employee Relations Specialist Location: Vadodara | Night Shifts (U.S. Client Alignment) Are you passionate about building a fair, respectful, and compliant workplace? We're looking for a skilled and empathetic HR Employee Relations Specialist to be the bridge between employees and management in our fast-paced BPO...
-
Onsite Service Specialist
2 days ago
Vadodara, Gujarat, India Acoem Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Title: Onsite Service Specialist Industrial ReliabilityLocation: Vadodara, GujaratDivision: Acoem ReliabilityPosition SummaryAcoem India's Reliability Division is looking for a dedicated and skilled Onsite Service Specialist to support our customers in ensuring the health, reliability, and performance of their industrial equipment. This role...
-
Customer Support Specialist
4 weeks ago
Vadodara, Gujarat, India TalentBridge Full timeClient Support AssociateMode of work: Work From Office (Vadodara, Gujarat)Rotational ShiftMax pay - 32K in handWhat We Offer:• Transportation allowance• Canteen Subsidy• Night Shift allowance as per process• Schedule Adherence Bonus• Health Insurance• Tui>on Reimbursement• Incentive components campaign wise• Work Life Balance • Rewards &...