
Support Specialist I
10 hours ago
Job Description:
Responsibilities for the Support Specialist I
- Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance
- Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner
- Provide training and consultation
- Develop knowledge in other domain areas
- Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)
- Effectively communicate (verbal, listening, and written) with team, leadership, and customers
- Create a positive team environment with motivation and energy
- Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility
- Utilize clearing house to process claims
- Work claims within a 24-hour time period
- Identify rejection trends and work towards reducing them for customers
- Work with managed care networks and insurance carriers to process claims
- Resolve moderate to high complexity/priority requests with consistent quality
Qualifications of the Support Specialist I
- Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree
- 2 years of related experience
Knowledge, Skills, and Abilities of the Support Specialist I
- Ability to ask probing questions based on effective listening
- Is on time and prepared for meetings; can make advanced arrangements when they are not available
- Is able to own and deliver on commitments
- Can proactively assist teammates with request resolutions
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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