Support Specialist II

2 days ago

Vadodara, Gujarat, India Qualifacts Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description:

Responsibilities for the Support Specialist II

  • Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance

  • Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner

  • Provide training and consultation

  • Develop knowledge in other domain areas

  • Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)

  • Effectively communicate (verbal, listening, and written) with team, leadership, and customers

  • Create a positive team environment with motivation and energy

  • Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility

  • Utilize clearing house to process claims

  • Work claims within a 24-hour time period

  • Identify rejection trends and work towards reducing them for customers

  • Work with managed care networks and insurance carriers to process claims

  • Resolve moderate to high complexity/priority requests with consistent quality

Qualifications of the Support Specialist II

  • Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree

  • 2 years of related experience

Knowledge, Skills, and Abilities of the Support Specialist II

  • Ability to ask probing questions based on effective listening

  • Is on time and prepared for meetings; can make advanced arrangements when they are not available

  • Is able to own and deliver on commitments

  • Can proactively assist teammates with request resolutions

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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