Onboarding Specialist
24 hours ago
Onboarding Specialist – Technical Solutions
Location:
Vadodara (HQ) | Full-Time
About the Role
We are looking for a
Technical Onboarding Specialist
who will play a critical role in ensuring our customers are successfully onboarded, their solutions are well designed, and ongoing support is handled with efficiency and care. This role blends
technical skills
,
customer engagement
, and
solution mindset
to create a seamless customer experience.
Key Responsibilities
1. Customer Solution Design
- Understand customer business needs and translate them into technical workflows.
- Design and configure customer solutions (flows, integrations, dashboards, notifications).
- Collaborate with Pre-Sales/PMO and Product teams for customized requirements.
2. Customer Onboarding
- Own the end-to-end onboarding journey for new clients.
- Set up customer accounts, integrations, and test environments.
- Conduct product walk-throughs and training sessions.
- Ensure smooth go-live with minimal friction.
3. Customer Support
- Act as the first technical point of contact for assigned accounts.
- Troubleshoot and resolve customer queries via support systems.
- Work with engineering teams for bug fixes or escalations.
- Document common issues and create knowledge base articles.
Skills & Experience
- 2–4 years of experience in
technical onboarding, support, or solution design
roles (preferably SaaS, CPaaS, or CRM platforms). - Hands-on with:
- APIs / Integrations
(REST, JSON, Webhooks). - Linux / Scripting basics.
- Databases (MySQL/MongoDB)
– ability to query & troubleshoot. - Excellent communication skills – ability to talk tech in simple terms.
- Problem-solver with a customer-first mindset.
Bonus Skills
- Exposure to airline/aviation, BFSI, or enterprise SaaS domains.
- Familiarity with tools like Postman, Jira, Zoho Desk, or CRM systems.
- Experience with IVR, WhatsApp Business API, or Notification systems.
Growth Path
- With proven performance, grow into
Customer Success Manager
or
Solution Architect
roles.
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