Onboarding Specialist

11 hours ago

Vadodara, Gujarat, India phonon, automating outcomes Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Onboarding Specialist – Technical Solutions

Location:
Vadodara (HQ) | Full-Time

About the Role

We are looking for a
Technical Onboarding Specialist
who will play a critical role in ensuring our customers are successfully onboarded, their solutions are well designed, and ongoing support is handled with efficiency and care. This role blends
technical skills
,
customer engagement
, and
solution mindset
to create a seamless customer experience.

Key Responsibilities

1. Customer Solution Design

  • Understand customer business needs and translate them into technical workflows.
  • Design and configure customer solutions (flows, integrations, dashboards, notifications).
  • Collaborate with Pre-Sales/PMO and Product teams for customized requirements.

2. Customer Onboarding

  • Own the end-to-end onboarding journey for new clients.
  • Set up customer accounts, integrations, and test environments.
  • Conduct product walk-throughs and training sessions.
  • Ensure smooth go-live with minimal friction.

3. Customer Support

  • Act as the first technical point of contact for assigned accounts.
  • Troubleshoot and resolve customer queries via support systems.
  • Work with engineering teams for bug fixes or escalations.
  • Document common issues and create knowledge base articles.

Skills & Experience

  • 2–4 years of experience in
    technical onboarding, support, or solution design
    roles (preferably SaaS, CPaaS, or CRM platforms).
  • Hands-on with:
  • APIs / Integrations
    (REST, JSON, Webhooks).
  • Linux / Scripting basics.
  • Databases (MySQL/MongoDB)
    – ability to query & troubleshoot.
  • Excellent communication skills – ability to talk tech in simple terms.
  • Problem-solver with a customer-first mindset.

Bonus Skills

  • Exposure to airline/aviation, BFSI, or enterprise SaaS domains.
  • Familiarity with tools like Postman, Jira, Zoho Desk, or CRM systems.
  • Experience with IVR, WhatsApp Business API, or Notification systems.

Growth Path

  • With proven performance, grow into
    Customer Success Manager
    or
    Solution Architect
    roles.

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