
Support Specialist
5 days ago
Vadodara, Gujarat | On-site Role
Shift Timing:
4:30 AM – 1:30 PM IST (Early Morning Shift)
Full-time | 6 Days a Week
Salary:
Competitive + Incentives + Fast-Track Growth
About Us
At
H&M Virtual Services Pvt Ltd.
, we're powering the green revolution by supporting Australia's booming solar industry. Based in Vadodara, we partner with leading solar retailers to deliver world-class telesales and backend support.
We believe in a
performance-driven culture
where innovation, teamwork, and growth go hand in hand. As we expand our international operations, we're looking for passionate professionals who want to grow their careers while making a real impact.
Why You'll Love Working With Us
Work with a Global Market
– Gain international exposure by supporting solar companies in Australia.
Lucrative Incentives & Bonuses
– High performers enjoy additional earnings every month.
Fast-Track Career Growth
– Clear promotion pathways, mentorship, and training.
Engaging Work Culture
– Fun Fridays, team outings, birthday celebrations & more
Continuous Learning
– Access to workshops, learning hours & skill-building programs.
Make a Difference
– Help households transition to renewable energy.
About The Role
As a
Support Specialist
, you will be the
first point of contact
for customers throughout their solar journey. From answering inquiries and scheduling installations to providing post-installation guidance, you'll ensure that every customer experience is smooth, positive, and memorable.
Your role will combine
customer service, coordination, and problem-solving
— making you an essential part of our mission to deliver excellence.
What You'll Do
Customer Support
- Be the voice of the company by handling incoming calls, emails, and chat support.
- Provide guidance on solar products, installation processes, and troubleshooting.
- Resolve customer queries quickly and effectively while maintaining satisfaction.
Installation Coordination
- Schedule and coordinate solar system installations with customers and technicians.
- Ensure all documentation is accurate and ready for a smooth installation.
- Track installation progress and resolve delays proactively.
Post-Installation Assistance
- Support customers in understanding their system operations & maintenance.
- Manage warranty claims and service requests efficiently.
- Update records and maintain accurate service history in the CRM.
What We're Looking For
- Fluent English communication skills
(spoken & written). - 1–2 years in
Customer Service or Technical Support
(3 years in international process preferred). - Problem-solving mindset & ability to handle customer concerns with patience.
- Skilled at multitasking, prioritizing, and managing time.
- Experience with
CRM systems
or customer service tools. - Basic knowledge of solar systems is a plus (we'll train you if not).
Perks & Benefits
Fixed Salary + Attractive Incentives
Training & Onboarding Support
Rewards & Recognition Programs
Modern Workspace & Friendly Team
Skill Development Opportunities
Leadership Pathways for High Performers
If you're looking for more than just a job and want a career where your efforts are recognized, your voice matters, and your growth is limitless — we'd love to have you on our team
Apply Now and Be Part of the Green Revolution
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