Support Specialist

5 days ago

Vadodara, Gujarat, India H&M Virtual Services Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Vadodara, Gujarat | On-site Role

Shift Timing:
4:30 AM – 1:30 PM IST (Early Morning Shift)

Full-time | 6 Days a Week

Salary:
Competitive + Incentives + Fast-Track Growth

About Us

At
H&M Virtual Services Pvt Ltd.
, we're powering the green revolution by supporting Australia's booming solar industry. Based in Vadodara, we partner with leading solar retailers to deliver world-class telesales and backend support.

We believe in a
performance-driven culture
where innovation, teamwork, and growth go hand in hand. As we expand our international operations, we're looking for passionate professionals who want to grow their careers while making a real impact.

Why You'll Love Working With Us

Work with a Global Market
– Gain international exposure by supporting solar companies in Australia.

Lucrative Incentives & Bonuses
– High performers enjoy additional earnings every month.

Fast-Track Career Growth
– Clear promotion pathways, mentorship, and training.

Engaging Work Culture
– Fun Fridays, team outings, birthday celebrations & more

Continuous Learning
– Access to workshops, learning hours & skill-building programs.

Make a Difference
– Help households transition to renewable energy.

About The Role

As a
Support Specialist
, you will be the
first point of contact
for customers throughout their solar journey. From answering inquiries and scheduling installations to providing post-installation guidance, you'll ensure that every customer experience is smooth, positive, and memorable.

Your role will combine
customer service, coordination, and problem-solving
— making you an essential part of our mission to deliver excellence.

What You'll Do

Customer Support

  • Be the voice of the company by handling incoming calls, emails, and chat support.
  • Provide guidance on solar products, installation processes, and troubleshooting.
  • Resolve customer queries quickly and effectively while maintaining satisfaction.

Installation Coordination

  • Schedule and coordinate solar system installations with customers and technicians.
  • Ensure all documentation is accurate and ready for a smooth installation.
  • Track installation progress and resolve delays proactively.

Post-Installation Assistance

  • Support customers in understanding their system operations & maintenance.
  • Manage warranty claims and service requests efficiently.
  • Update records and maintain accurate service history in the CRM.

What We're Looking For

  • Fluent English communication skills
    (spoken & written).
  • 1–2 years in
    Customer Service or Technical Support
    (3 years in international process preferred).
  • Problem-solving mindset & ability to handle customer concerns with patience.
  • Skilled at multitasking, prioritizing, and managing time.
  • Experience with
    CRM systems
    or customer service tools.
  • Basic knowledge of solar systems is a plus (we'll train you if not).

Perks & Benefits

Fixed Salary + Attractive Incentives

Training & Onboarding Support

Rewards & Recognition Programs

Modern Workspace & Friendly Team

Skill Development Opportunities

Leadership Pathways for High Performers

If you're looking for more than just a job and want a career where your efforts are recognized, your voice matters, and your growth is limitless — we'd love to have you on our team

Apply Now and Be Part of the Green Revolution

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