Customer Relationship Manager

20 hours ago


Mumbai Central Mumbai Maharashtra, India Medi Assist Insurance TPA Private Limited Full time

*Summary:*

Results-driven CRM professional with 2-3 years of experience in building and maintaining strong customer relationships, driving revenue growth, and improving customer satisfaction. Proven track record of implementing effective CRM strategies, leading cross-functional teams, and leveraging data-driven insights to inform business decisions.

*Key Skills:*

- Marketing Automation

- Customer Service and Support

- Data Analysis and Reporting

- Cross-Functional Team Collaboration

- Strategic Planning and Execution

- Communication and Presentation Skills

*Responsibilities:*

- Manage customer interactions and resolve issues

- Identify opportunities to upsell/cross-sell products

- Collaborate with sales and marketing teams to deliver targeted campaigns

- Analyze customer data to inform business decisions

- Develop and implement strategies to improve customer retention

*Requirements:*

- 2+ years of CRM experience

- Strong communication and interpersonal skills

- Proven track record of building customer relationships

Education:

Graduation.

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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