customer relationship and review executive

3 days ago

Rajkot, Gujarat, India Agribegri Trade Link Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: Customer Relationship & Review Management Executive

Location: Rajkot, Gujarat (On-site)

Salary: Depends on interview performance)

Company: AgriBegri Trade Link Pvt. Ltd.

About Us:

(incorporated in 2016) is India's leading AgriTech e-commerce platform for agricultural inputs such as Seeds, Fertilizers, Pesticides, Plant Growth Regulators, Irrigation Tools, and Farming Equipment.

We provide farmers across India with authentic products, competitive prices, free home delivery, and dedicated customer support — helping them improve productivity and profitability.

Role Overview:

We are looking for a Customer Relationship & Review Management Executive to join our Rajkot office.

The ideal candidate will be responsible for maintaining strong customer relationships, ensuring customer satisfaction, and managing the company's online reputation across multiple digital platforms such as Google My Business, Play Store, and other review channels.

This role requires excellent communication, problem-solving, and customer handling skills to ensure both positive brand representation and a high-quality customer experience.

Key Responsibilities:

  • Communicate with customers to understand their concerns, resolve issues, and ensure satisfaction.
  • Handle post-purchase customer interactions and follow-ups for feedback or service improvement.
  • Monitor and respond to reviews and ratings on platforms like Google My Business, Play Store, Merchant Center, etc.
  • Address negative feedback professionally and coordinate with relevant departments for timely resolution.
  • Encourage and manage collection of positive customer reviews and testimonials.
  • Prepare and share monthly reports on customer satisfaction, review trends, and feedback insights.
  • Build and maintain a positive online brand image through ethical engagement and relationship management.
  • Support marketing initiatives related to customer engagement, feedback drives, and loyalty programs.

Required Skills & Qualifications:

  • Education: Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
  • Experience: 1–3 years of experience in Customer Relationship Management (CRM), Online Reputation Management (ORM), or Customer Support — preferably in e-commerce or service-based industries.
  • Strong verbal and written communication skills in English, Hindi, and Gujarati.
  • Excellent customer handling, listening, and problem-solving skills.
  • Familiarity with Google My Business, Play Console, Merchant Center, and social media review tools.
  • Ability to maintain calm and professionalism under pressure.
  • Proficiency in MS Excel/Google Sheets for data tracking and report preparation.
  • Basic understanding of digital marketing or online reputation management is an advantage.

Key Attributes:

  • Positive, empathetic, and customer-first mindset.
  • Detail-oriented and proactive in issue resolution.
  • Strong interpersonal and coordination skills.
  • Ability to work independently and as part of a team.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Paid time off

Ability to commute/relocate:

  • Rajkot, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

Work Location: In person

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