Quality Analyst

Role & responsibilities:The primary task of the Quality Analyst is call monitoring and providing actionable insightTo gather information to help improve agent performance in the call centerQA have an evaluation form that will be used to capture the informationImplement scripts, record actual results and identify defectsSuggest creative and active solutions...

JOB PROFILE Department : Retail SalesDesignation: Quality Analyst Reporting to: Zonal Head Reportees: Individual role Key Deliverables / Accountabilities ResponsibilitiesResponsible to map clients internally as per the assigned quality parameters.Responsible to analyze New Client Quality .Being a strong link between the Sales and the Dealing team to...

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in handWork location: Vashi, Belapur, Turbhe Required Candidate profileRelevant exp of min 6 months on papers is a must.Fluent coms.Ready to work in fix day shift, outbound telesales qa,...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

We're Hiring – Quality Analyst (Customer Service) Location: Vithalwadi (Kalyan)AtCELLBELL, we don't just make chairs – we create comfort that inspires productivity. Now, we're looking for a Quality Analyst who can ensure that every customer interaction reflects the same comfort, care, and quality our products deliver.What You'll Do:- Listen, review, and...

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

JOB DETAILS Role & Responsibility:  Call audit as per category of loan officers/advisors.  Sharing feedback of call monitoring observations.  Individual feedback on dispositions.  Send calibration calls to respective LMS managers.  Ident FUNCTIONAL AREA Quality Analysis× Call Audit× Quality Assurance / Testing× Quality Coach× Quality...

We are actively hiring for #Quality Analyst Location- #Malad, Mumbai Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).#Immediate joiners preferred Skills Required- -1 year on paper experience as a #QA.- Conduct #qualityaudits, #callmonitoring #feedback sessions and #rootcauseanalysis to identify areas for...

ResponsibilitiesTo monitor and evaluate the performance of the CCEs and suggest their improvement areasTo provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.To take part in calibrations with the client, OPS, Training and help to resolve the disputes.To ensure the...

Call Quality Analyst at Impact Guru Are you passionate about maintaining high-quality customer interactions? Do you have a keen ear for detail and the ability to analyze and improve communication standards? If yes, this is the perfect opportunity for youPosition: Call Quality Analyst What Youll Do: Monitor and evaluate customer interactions to ensure quality...