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Quality Analyst

4 weeks ago

Mumbai, Maharashtra, India Call 2 Connect Full time
Job Title: Quality Analyst - BPO (Sales Experience)Location: Malad (West), Mumbai, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female – Both eligibleShift Timing: Day Shift (09:30 AM – 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: Malad (West), Mumbai, MaharashtraSalary & Benefits:Salary: Up to ₹35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesMore information about this Quality Analyst - BPO JobPlease go through the below FAQs to get all answers related to the given Quality Analyst - BPO jobWhat are the job requirements to apply for this Quality Analyst - BPO job position? Ans: A candidate must have a minimum of 1 to 3+ year experience as an Quality Analyst - BPO What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Quality Analyst - BPO is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Quality Analyst - BPO position? Ans: There are immediate 2 job openings for Quality Analyst - BPO in our Organisation.

BA, BBA/BBM