Analyst

3 weeks ago

Mumbai, Maharashtra, India Wipro Full time

Job TitleAnalystBusiness UnitIndia Human Captial Management HCM Service Delivery Model SDM 9 - Workforce Adminstration WFA talent 10 - Payroll 11- BenefitsOrg LevelB1ScopeSummaryThe Analyst is a Subject Matter Expert SME within the team and is responsible for processing and auditing transactions in a timely and accurate manner as per the client specific standard operating procedures The Analyst is responsible for coaching training of new hires metrics reporting and updating SOPs The Analyst works with the manager to identify issues opportunities for improvement and recommends implements solutions The Analyst should be able to perform complex transactions and provide support to other colleagues in the team This role may be leveraged across multiple client teams Responsibilities xc2 xb7 Acquire process and system knowledge from domain expert Internal Client be process certified xc2 xb7 Participate in role related training programs xc2 xb7 Responsible for processing transactions of low to high complexity xc2 xb7 Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets xc2 xb7 Responsible for managing work allocation process in consultation with Management xc2 xb7 Provide prompt responses to queries from Internal or External stakeholders xc2 xb7 Resolve process-related queries raised by colleagues xc2 xb7 Perform quality audit and provide timely task-related feedback to colleagues xc2 xb7 Cascade process-related updates to colleagues xc2 xb7 Identify share and support operational improvements processing challenges xc2 xb7 Develop training content and facilitate process-related training xc2 xb7 Responsible for resolving customer client issues including conducting research analyzing trends supporting preparation of RCA Root Cause Analysis and implementing action plan xc2 xb7 Responsible for Review Update Standard Operating Procedures SOPs xc2 xb7 Participate in knowledge transfer for transitioning work from client internal and external xc2 xb7 Ensure timely and accurate service delivery as per client SLAs and adherence to client contractual commitments xc2 xb7 Actively participate in client internal and external third party calls meetings xc2 xb7 Perform functional testing activities as per business requirements xc2 xb7 Responsible for process-related reports xc2 xb7 Responsible for Reporting technical and system related issues to the helpdesk reviewing process level impact and executing mitigation plan xc2 xb7 Follow Data Privacy and Code of Conduct standards xc2 xb7 Ensure compliance to Time Recording guidelines xc2 xb7 Adherence to floor policies team schedule and leave plansHRO

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