Current jobs related to Quality Analyst - Navi Mumbai, Maharashtra - Sbicap Securities

  • Quality Analyst

    4 days ago


    Navi Mumbai, Maharashtra, India Global Services Full time ₹ 3,60,000 per year

    Hello,Hiring for reputed Banking Inhouse project for Navi Mumbai.Designation : Quality Analyst.Shift : Day Shift6 Days workingQualification : Graduation MandatoryExcellent English is mandatoryMandatory to have BPO Exp in Voice process.Should be Quality Analyst on paper for minimum 1 year.Salary : Upto 30KInterviews will be only Face to face.Interested...

  • Quality Analyst

    2 weeks ago


    Navi Mumbai, Maharashtra, India Digitide Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...

  • Quality Analyst

    7 days ago


    Navi Mumbai, Maharashtra, India Finmech Business Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We're hiring a Quality Analyst to manage call audits, ensure feedback closures, drive process improvements, and lead quality training. BPO QA experience, strong analytical skills, MS Office proficiency, and Six Sigma knowledge preferred.

  • Quality Analyst

    2 weeks ago


    Navi Mumbai, Maharashtra, India Wrixty Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis HR connect Ms. Priyanka Required Candidate profileMust have worked in customer service (Voice & Back Office experience preferred)At least one-year of work...


  • Navi Mumbai, Maharashtra, India Iccs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesJob Title: Quality Analyst Voice Process (Insurance Domain)Location: AURUM Proptek Building , MBP , Mahape , Ghansoli , Navi MumbaiJob Type: Full-timeShift: [Day/Night/Rotational specify as needed]Experience Required: 2–4 years (with at least 1 year in a QA role)Domain: Insurance (Life, Health, or General)Reporting To: Quality...

  • Business Analyst

    4 days ago


    Navi Mumbai, Maharashtra, India Quality Kiosk Software Llp Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Business Analyst SkillBA Job Description1.Preparation of BRD(Business Requirement Document)a) Work with stakeholders to identify and document business needs and requirements.b) Develop and maintain business requirements documentsc) Conduct research and analyze data to identify trends, issues, and opportunities.2.Preparation of FRD(Functional...

  • Quality Analyst

    2 weeks ago


    Mumbai, Maharashtra, India Eagle Crest DMC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Analyst – Call, Email & Chat Monitoring(Travel & Tourism)Job Summary:We are looking for a detail-oriented Quality Analyst to monitor and evaluate customer interactions across calls, emails, and chats. The role involves identifying areas for improvement, ensuring compliance with company standards, and driving service excellence.Key...


  • Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Quality Analyst

    2 weeks ago


    Mumbai, Maharashtra, India First Credit Services Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFirst Credit Services is a leading company specializing in Digital Debt Collection and BPO, providing Accounts Receivable Management and Customer Service Outsourcing. With over 25 years of compliant collections and receivables management experience, we customize our approach to meet the unique needs of each client. Our innovative...

  • Quality Analyst

    2 weeks ago


    Mumbai, Maharashtra, India Paisabazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Malad West, Mumbai. Candidate should have 1 year experience in Call auditing and Call monitoring. Immediate Joiners are preferred.Interested Candidates can call or WhatsApp their resume on Brijesh Kumar) & can share the resume at Profile - QA/Sr.QA (Call Audit And...

Quality Analyst

2 weeks ago


Navi Mumbai, Maharashtra, India Sbicap Securities Full time ₹ 6,00,000 - ₹ 12,00,000 per year

JOB PROFILE

Department : Retail Sales

Designation: Quality Analyst

Reporting to: Zonal Head

Reportees: Individual role Key Deliverables / Accountabilities Responsibilities

  • Responsible to map clients internally as per the assigned quality parameters.
  • Responsible to analyze New Client Quality .
  • Being a strong link between the Sales and the Dealing team to ensure client activation & mapping .
  • Responsible to Track stop trades & formulate strategy for activation .
  • Responsible to drive Quality Activation in the region
  • Conducting synergy meetings between internal teams with a objective to meet set targets
  • Check gaps and conduct quality training for the sales teams for time to time and report to Management
  • Will be responsible to prepare relevant dashboards and give insights for quality improvement for end-to-end Quality assurance and auditing.

Competencies Required

  1. Good communication and listening skills
  2. Confidence and Presentation skills
  3. Ability to explain information clearly and simply
  4. Convincing skills

Essential Educational & Experience Qualification

Qualification Needed: Graduation / MBA

(Relevant Experience of Field, Suitable qualification will be preferred)

Relevant Experience: 2 Yrs + Experience in selling Financial Products with Terminal

INTERESTED CANDIDATES PLEASE SHARE RESUME ON ""